QlikSense Installation Error

[Jesh19]

Hi All,

I'm getting an error while trying to install QlikSense latest version.

I've followed all the threads on community, but of no luck.

I have even tried to install as admin, even that didn't help me.

Could someone please help me in solving the issue.

I've tried it a lot of times, but it's not working out.

Thanking in Advance.

Regards,

Jesh

[Gysbert_Wassenaar]

Qlik Sense Desktop or Qlik Sense Enterprise?

[Jesh19]

QlikSense Desktop.

I'm using Windows 7 - 64 bit.

Attached the log file.

[Gysbert_Wassenaar]

Can you post this log as well: C:\Users\Jesh\AppData\Local\Temp\Qlik_Sense_Desktop_June_2017_Patch_3_20180826173215_003_SenseDesktop.log

[Jesh19]

Attaching the other log file.

[Gysbert_Wassenaar]

I see this in your log file:

MSI (s) (30:F0) [08:58:32:525]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

MSI (s) (30:F0) [08:58:32:526]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini'" }})

MSI (s) (30:C4) [08:58:32:528]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF0D6.tmp, Entrypoint: CAQuietExec

MSI (s) (30:40) [08:58:32:528]: Generating random cookie.

MSI (s) (30:40) [08:58:33:037]: Created Custom Action Server with PID 3860 (0xF14).

MSI (s) (30:5C) [08:58:34:822]: Running as a service.

MSI (s) (30:5C) [08:58:34:823]: Hello, I'm your 32bit Impersonated custom action server.

CAQuietExec:  Error 0x80070002: Command failed to execute.

CAQuietExec:  Error 0x80070002: QuietExec Failed

CAQuietExec:  Error 0x80070002: Failed in ExecCommon method

CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (30:F0) [08:58:35:130]: User policy value 'DisableRollback' is 0

MSI (s) (30:F0) [08:58:35:131]: Machine policy value 'DisableRollback' is 0

Action ended 8:58:35: InstallFinalize. Return value 3.

and

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 1708

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2205 2:  3: Error

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2205 2:  3: Error

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (30:F0) [09:00:13:366]: Product: Qlik Sense Desktop -- Installation failed.

I've found an article in the knowledgebase that says the issue could be incorrectly set up performance counters. You can try to fix that by executing these commands as administrator:

LODCTR /S:lodctr_backup_20180829.ini

LODCTR /R

[Jesh19]

Hi Gysbert,

I have executed the below commands as administrator. Even though I'm getting the error in installing QS.

Attached the logfiles.

[Gysbert_Wassenaar]

I see the same error in the log files. Perhaps powershell wasn't allowed to execute. Did you run the installer as administrator? Is there any anti-virus software blocking things?

[balabhaskarqlik]

Check this for, different issues occur while installation:

https://help.qlik.com/en-US/sense/September2017/Subsystems/PlanningQlikSenseDeployments/Content/Depl...

[Jesh19]

I don't understand about powershell.

In order to ensure that my installation file is not included in scan, i've totally uninstalled antivirus from my machine for short time and then tried to install QS as admin. But, still i'm getting the same issue.

Earlier, i had never got such issue, recently when i tried to upgrade it from Jun 2017 to the latest version, then the problem started.

I'm trying all the possible scenarios, i'm not understanding what the exact issue is.

I've tried installing it in another machine as well, I see the same issue over there as well.

Is this a problem for everyone while upgrading to the latest version or only am i the only who's facing such issue.:(

Anyways, if there is any other possible way that you can help me, please do the needful.

Attaching the powershell info