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0li5a3a
Creator III
Creator III

Reopen tickets

Hi All,

I would like to ask you if is possible to count all the reopen tickets in the below scenario

LOAD * INLINE [

    ID, Status, Open Date, Close Date

    1, Close, 12/05/2017, 13/05/2017

    2, Work In Progress, 12/05/2017

    3, Cleared, 12/05/2017

    4, Cleared, 13/05/2017

    5, Cleared, 13/05/2017

    6, Close, 13/05/2017, 14/05/2017

    7, Work In Progress, 14/05/2017

    8, Cleared, 14/05/2017

    9, Close, 14/05/2017, 15/05/2017

    10, Cleared, 14/05/2017

    11, Cleared, 14/05/2017

    12, Close, 15/05/2017, 15/05/2017

    13, Work In Progress, 15/05/2017

    14, Close, 16/05/2017, 17/05/2017

    15, Cleared, 16/05/2017

];

Now I have tickets Id: 3 and 4 which are Cleared status and someone would amend their status into Work in Progress. This mean the status was changed in a previews status.

I want to count the total of the tickets where the  status have been changed or reopen.

How I can do this in QV?

Regards,

C

1 Solution

Accepted Solutions
0li5a3a
Creator III
Creator III
Author

I resolved this problem.

View solution in original post

3 Replies
Anil_Babu_Samineni

Expected result?

Best Anil, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful
0li5a3a
Creator III
Creator III
Author

I expected to see by month that I had 2 reopen tickets.

0li5a3a
Creator III
Creator III
Author

I resolved this problem.