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Hi Everyone,
I have telephone statistics that I would like to display in a pivot table using 2 dimensions and 10 expressions. See below:
Dimension 1 is [Call Date] and 2 is [Agent #]. The expressions are various counts of incoming/outgoing calls and average times.
The goal is to only display the last [Call Date] not equal to today. The last [Call Date] is "01-05-11", how do I identify this date (either in the Load or set analysis?) and only display the expressions from this date?
Thank you for your time!
Sarah
In script create a flag in the following manner:
if([Call Date]=today(), 0,1) as Call_Date_Flag
Then in your expression put
avg(Time * Call_Date_Flag)
Or else with set analysis try
avg({$<[Call Date]={"=[Call Date]<>today()"}>} Time)
Regards.
Thank you for the information!
Just to clarify - there is no way to filter a dimension? I would like to avoid modifying the existing expressions. 🙂
Thanks!
Sarah
Sure. Just use the expression the above set analysis to filter the call dates
=[Call Date]<>today()
and create a bookmark with that filter and then you can apply it automatically using an action each time you open the document.
Regards.