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Contributor II
Contributor II

Sending Email alerts to users

Hello Everyone,

I am trying to send email alerts to users when their Sales are low (I have this condition in Alerts) . Under User Preference > Mail, what exactly should I input for Sender name and Address? Also, what should I select for Authentication Method and UserId - Password? Should I user Service account User ID password?

For testing purpose, I tried using my admin account Email ID and password but it gave me attached error. 

I appreciate any help from you 🙂

Thank you,




1 Reply
Support (Former)
Support (Former)

Starting with Help links since you did not mention you had reviewed the documentation there:


That being said, the mail server piece depends upon where you are running things, if from QlikView Desktop, you have to Configure the Mail Server settings per the following:


If you are using Publisher, then you would need to be sure the following is configured:


You may need to reach out to your email server team to get the correct settings in order to be able to connect to things successfully and to be sure it will be allowed etc.  Some companies have things locked down pretty tightly, so there may be some extra things that need to be done on their side to allow things to work.


To help users find verified answers, please do not forget to use the "Accept as Solution" button on any post(s) that helped you resolve your problem or question.
I now work a compressed schedule, Tuesday, Wednesday and Thursday, so those will be the days I will reply to any follow-up posts.