User can't access in access point

[stonecold111]

Hi qliks,

We are using NTName for giving access

Dashboard has around 200 users

All users can access dashboard in access point except one user. What could be the possible reasons

[Anil_Babu_Samineni]

Are you sure about 200 users has eligible to access? How you are testing? And may be there credential entry wrong.. Not sure, when this happened from this morning or very first time ..

[stonecold111]

No they all can access or else they would have raised ticket t me. I provided new access t tis user

But he can't access in access point

I will go n check what could be t reason meanwhile I came here t get some ideas

[Anil_Babu_Samineni · Accepted solution]

The idea was good before asking atleast we know the cause..

1) Can USER seeing applications?

2) And, Check in development first for that user whether if you are accessing to that application then USER can

3) Allowing to permit as Admin for test server and check from your end then publish the Directory to him

4) Off course, If he can see the work files then how you are giving the NT access to customers. Are you maintain the Excel (Encrypted) one to store there credentials?

HTH

[Peter_Cammaert]

Also think about some other necessary actions:

• Has the user been assigned a CAL?
• If you use Section Access, has this user been added to the list of SA entries that are granted access?

[stonecold111]

Hi Peter/anil

Thanks for your suggestions.

It's misspelled ntname.