Visual Analyzer - "failed to open document"

[#1]

We are using Sage Visual Analyzer 2.5. When opening a QVW file in SalesLogix 7.22, we get "Failed to open document" in a message box. This error repeats 3 times, then the Qlikview report opens normally. In the tile bar of the message box it references QlikOcx. Since it eventually opens, it's not a huge issue, but annoying to the users (and me). I found a thread on one of the SalesLogix sites about this behavior, but no solution. Anybody know anything about this?

[#2]

Did you ever figure this out? I'm running SalesLogix 7.2.1 with VA 2.6 and when I log into SalesLogix as Admin I can open VA and the qvw file loads fine without errors. However, when I open SalesLogix as a regular user and try to load VA I receive the "Failed to Open Document" message 3 times as well but for me the qvw file never loads, I just received a blank screen.

[Anonymous]

Try to unchek the box "use encrypted passowrd" in VA settings.
(I'm certain it was a checkbox, don't remember now if it was this one :-))

[#4]

I've seen this before on VA2.6. The answer below to uncheck the encryption didn't work for me.

Here's what I did to fix it:

1. Login as the Admin
2. Open VA
3. Reload the QVW with fresh data
4. Close SLX
5. Reopen as the non-admin User, VA should work now

[#5]

Thanks benleong,

That worked for me. Data had to be reloaded from the current database you are connecting to.