When user is trying to open the accesspoint, he is getting the following error and unable to open the Application

[#1]

Hi Community,

When user is trying to open the accesspoint, he is getting the following error and unable to open the Application . i have checked that he has access to this application . He is using IE8 . Recently he has chenged his password .

Can any one suggest ? 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.5; chromeframe/28.0.1500.95; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Tablet PC 2.0; .NET4.0C; .NET4.0E; 3M/MSIE 8.0)

Timestamp: Tue, 6 Aug 2013 13:53:15 UTC

Message: 'HTMLElement' is undefined

Line: 21

Char: 5

Code: 0

URI: http://server.com/QvAjaxZfc/htc/QvAjax.js

Message: 'Qva' is undefined

Line: 3

Char: 1

Code: 0

URI: http://server.com/QvAjaxZfc/htc/QvAjaxBaseMgr.js

Message: 'Qva' is undefined

Line: 2

Char: 1

Code: 0

URI: http://sever.com/QvAjaxZfc/htc/QvAjaxScan.js

Message: 'Qva' is undefined

Line: 113

Char: 1

Code: 0

URI: http://server.com/qlikview/QvAccessPoint.js

Message: 'Qva' is undefined

Line: 18

Char: 13

Code: 0

URI: http://server.com/qlikview/index.htm

Thanks and Regards

Satti