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Hey guys,
Hopefully you can help me: So right now I calculated a AVG process time for a hotline with the question mind "in average how long does it take to close a ticket" per Queue in a tablebox.
but independently of the avg i want in the Dimension next to the average the real processtimes "how long does a ticket takes to close" per ticket in a queue in a linegauge.
With that in Mind the minimum value is zero and the max value is the longest process time.
I want to take on a Line gauge between zero and lets say 2 days is great and >2 is bad and so on.
How is that to accomplish? Example:
HI, is this what you are asking for:?
I created a straigth table with one dimension 'Queue' and one expression 'sum(Days)'
1.- select your expression
2.- select linear gauge, and go to their settings
3.- define min and max values
4,. define if you want 2 or 3 segments