user can't access QlikView document even though free doc cals are available

[daniel1990xyz]

Hello together,

I can't open a QlikView document via web browser even though free document cals are assigned to this document. It seems to me that the user can't receive a doc license from the server. After the login the message "Failed to open document, You don't have access to this document." appears. I have tried it with a AD user and with a local user that I have created on the system from the QlikView server. Any idea?

The QlikView server is version 11.20.12235.0

Thanks.

Best regards,

Daniel

[Anonymous]

Hi,

Do you have section access in your qlikview document? If yes then please check that as well.

Thanks,

Harshit

[Or · Accepted solution]

"Failed to open document, You don't have access to this document." Does not refer to CALs - it refers to actual access to the document, either the file itself (as controlled by QlikView or Windows depending on your settings) or the contents (using Section Access).

[daniel1990xyz]

Hi,

Thanks for your reply.

I have no section access in my qlikview document.

greetings

[daniel1990xyz]

Thank you for the hint.

The issue was related to insufficient rights for the AD user to the qlikview file itself on the server. After I have given given the AD users the needed rights, the access was possible.