Upgraded QV but version did not update

[KarelSoel]

Hi,

We've recently updated QV Sever May 2021, the installation was successful. However, the version did not update to the latest one and also we have a new service running called (QlikView Service Dispatcher).

What can we look into to get the latest version on?

And also, what is QlikView Service Dispatcher?

[Lucas_Gatling]

@KarelSoel  What version of QlikView did you upgrade from?  Can you show a screenshot of the QlikView server with the version?

Here is a link that explains what the QlikView Server Dispatcher is:  https://community.qlik.com/t5/Knowledge/What-is-the-QlikView-License-Service-and-Qlik-Service-Dispat...

[Orlandf]

Hi,

We've recently updated QV Sever May 2021, the installation was successful. However, the version did not update to the latest one and also we have a new service running called (QlikView Service Dispatcher).

What can we look into to get the latest version on?

And also, what is QlikView Service Dispatcher?

skylightpaycard.com

[Daniele_Purrone]

Hi @Orlandf , can you please specify what you mean? You seem to have copied the original post. Do you need any kind of information about this?

[Chip_Matejowsky · Accepted solution]

Hi @Orlandf,

How did you determine that the QV May 2021 installation was successful but the version did not update?  If you check the QMC > System > About tab, you can review the build version for each QV service.  The build version for May 2021 is 12.60.20000.  If you are running a clustered environment (multiple QVS/QDS) or a distributed environment (QV services split between Windows servers), then be sure that you ran the installation .exe file on every server.

Best Regards

[MohitGupta]

Hi,

After update I see on QMC May 2021 is 12.60.20000 but when I open my reports (.qvw ) file still showing 11.20 version.

I restart the services refresh .qvw but still show old version. 

See in attached screenshot.

Regards,

Mohit 

[marcus_sommer · Accepted solution]

You need to upgrade the desktop client, too and not only the server.

- Marcus

[Maria_Halley · Accepted solution]

@KarelSoel

I just wanted to add that if you are using QlikView IE-plug in, you have to upgrade that too. On machines where you upgrade QlikView Desktop The plugin will also get upgraded.