Integration Qlik with Cisco CUIC - Qlik Community

Report Inappropriate Content · ‎2016-07-10

Hi

i have new installation for Cisco Contact Center Enterprise and the Customer have Qlik and want all reporting of the Contact center to be presented at the Qlik and the responsible of the reporting in Cisco is CUIC .

please guys anybody can share the knowledge if its possible or not and if yes, how this integration will be done ?

Report Inappropriate Content · ‎2016-07-19

nobody here have this information or knowledge ???

please need support

Anonymous · ‎2016-07-19

Hi Ahmed,

I've moved this thread to the QlikView Integration space to see if you can get a response there. I hope this helps.

Regards,

Qlik Community Team

Report Inappropriate Content · ‎2016-07-19

Thanks Jeremy for the support, wish to have interaction in this topic .

lashworth · ‎2016-07-19

I also just got a similar request and would appreciate any advice on how this could be done.

Report Inappropriate Content · ‎2016-07-24

Dears,

any update ? or anybody face same issue have the solution ?

anthonyeeles · ‎2016-10-19

Hi Ahmed, I've been looking at doing the same - we just installed UCCX and CUIC last month.

From what I can find out, CUIC uses an Informix SQL database, but there seems to be some query as to whether network connections to that database are enabled. Other posts I've found suggest Cisco don't support/recommend connecting to the CUIC database from an external application.

That being said, I've come across this (Feb 2011) post: Create an ODBC Connection to connect to Cisco UCCX server | Amr Gaber - Technical Library which seems to suggest this is possible. You'll need the IBM Informix ODBC driver.

I haven't had time to try this yet. Let me know how you get on.

Once you're in you should be able to run SQL commands to get data, and I notice that the CUIC report designer gives you the SQL for any of the canned reports so you can start from somewhere!

Good luck!