SVG Map issue

[jujucts]

Hi experts

i have an understandable issue with svg map

the mapextension has been defined and integrated under desktop devlopment environment

then migrated to integration environment (let's say ENV_1). It works perfectly

then migrated to validation environment (ENV_2). the map shows only blank area. the selection don't work properly either

I have to confess, i don't understand and have no clue where to start to find out the problem

any help would be appreicated

best regards

juju

[mohamed_ahid]

Hello .

you have to check up the extension folder content between  desktop devlopment environment ,ENV_1 and ENV_2.

i thin you will find a concordance between the two first and not with the third .

Extension under desktop can be found in :

% USERPROFILE% \ AppData \ Local \ QlikTech \ QlikView \ Extensions \ Objects \

on the server side :

% ProgramData% \ QlikTech \ QlikViewServer \ Extensions \ Objects

verify first on your servers that the default extension path have not been changed under  :

Qlikview server ---> Folders----> Alternate Extensions Path

[jujucts]

Hi  Mohamed,

actually both ENV_1 and ENV_2 are run by the same QMC and the svgmap folder is the same for both.

Qlikview server ---> Folders----> Alternate Extensions Path   is empty

best regards

christian

[#4]

Hi,

Just recheck if the extension files are available under % ProgramData% \ QlikTech \ QlikViewServer \ Extensions \ Objects path. If not, reinstall the extension. If they are available, make sure you are opening the dashboard using AJAX client and not IE plugin.

Hope it helps.

[mohamed_ahid]

have you tested using the same user on the access point for env1 and 2 ? perhaps you have restrisction on data .

[jujucts]

I have tested with 3 different users

behaviour is always the same

juju

[mohamed_ahid]

Do you have a publisher server ? check data on each server to detect any restriction whil loading and distributing .

[jujucts]

there is only one TEST server

[jujucts]

yes there are

i have a clue, but i still don't see where to operate

data loaded under ENV_1 show a correct svg map under ENV_1 and ENV_2

SAME data loaded under ENV_2 show a UNcorrect svg map under ENV_1 and ENV_2

so data and qvw are out of cause

it seems there is a "parameter" under ENV_2 which causes the issue

what do you think

juju

[mohamed_ahid]

Yes , but on your server have the publisher installed on ? check up the reload tasks for ENV_1  and ENV_2 and see if there is a data restriction (option on publisher server )