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Avg calculation

Hi,

can any one help me...

i have below table in excel it is showing 6.111 but QV if i use avg(rating) it is showing 4.00. why is this? but 6.111 is correct one...

CallNoCSatRemarksRating
2564882Extremely Satisfied7
2312312Satisfied6
2323213Satisfied6
2123123Extremely Satisfied7
23123Satisfied6
231231Satisfied6
45645645Somewhat Satisfied5
4353534Satisfied6
123546Satisfied6
6.111
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1 Reply
luciancotea
Specialist
Specialist

Depends on your data structure in QlikView. Better post an example qvw.