QlikView 12.60 – QVS Service Not Starting / License Connection Error

[GBonanni]

Hello everyone,

I am experiencing an issue with QlikView Server (version 12.60).

When starting the environment, the QlikView Server (QVS) service does not start successfully. As a result, I receive the following error:

Server failed to set license: QVS@server: Failed to connect to server

From my initial checks:

• The QVS service fails to start
• The license is not being set
• This seems to be related to a connectivity or configuration issue with the QlikView Server

At the moment, I am trying to understand whether the problem is related to:

• License configuration
• QlikView Management Service (QMS)
• Certificates or service dependencies
• Network/connectivity issues toward QVS

Has anyone encountered a similar issue with QlikView 12.60?
Any suggestions on where to focus the troubleshooting would be greatly appreciated.

Thanks in advance.

[marcus_sommer]

Does it work before? If yes, what has changed within the environment?

[p_verkooijen]

Please check https://community.qlik.com/t5/Official-Support-Articles/QlikView-Server-Failed-To-Set-License/ta-p/1...

[Eduardo_Monteiro · Accepted solution]

Please check QlikView server communication interruptions follow... - Qlik Community - 2547697

Regards,

[Andrea_Bertazzo]

Please, also notice that your version is out of support. Please, plan an upgrade asap.

[GBonanni]

Unfortunately, the company does not have active maintenance, so I don't think I can proceed with any updates.

[GBonanni]

Unfortunately, the company does not have active maintenance, so I don't think I can proceed with any updates.

I am not very familiar with how it works, but I believe the internal Qlik instance needs to contact the server to obtain license validation. Is this still possible?

[p_verkooijen]

If your maintenance has expired, you can only use up to the last version within the paid maintenance period.

What is the enddate in the licence ?
Check with https://lef1.qliktech.com/manuallef/default.aspx

[Daniele_Purrone]

If you enter the LEF manually you won't need to validate the license.

The problem is probably caused by some recent Microsoft Patching. 

If so, I don't think you have any other solution than removing the microsoft patches on the domain controller, which would be a security risk.

Microsoft deprecated RC4 in their environment.

You can disable RC4 in QlikView, but you'll need at least 12:70 SR1: https://community.qlik.com/t5/Official-Support-Articles/Disable-RC4-stream-cipher-in-QlikView-May-20... 

You can try and check if your current license allows you to run 12.70 (it might be possible).

If not, I suggest that you can contact the Qlik sales team to get a trial of Qlik Cloud: we have a new great converter which can be used to automatically move all of your QlikView apps to the your tenant.