"Error occured during email request" in Reporting Services

[vkal12]

Hi Community,

for the past few days, we have noticed an increase in error messages when sending reports via email in Reporting Services. For example, I have a report that is supposed to be sent to five recipients. On certain days, I occasionally encounter one or two error messages with the following text:

I can't find a pattern as to why the error occurs. What could explain it? In the past, it ran perfectly without any problems.

Kind regards,
Vanessa

[Ruggero_Piccoli]

Hi Vanessa,

Could it be that some days the report becomes too large to send via email due to the amount of data? Some days it might be close to the limit but doesn't exceed it, so it's sent; other days, if it's just slightly over the limit, it's blocked.

Otherwise, send us a support ticket with the link to this thread and the error IDs so we can check for more details.

Best Regards,

Ruggero

[vkal12]

Hi Ruggero, 

I checked this but this does not seem the case. For example the excel file that failed to sent today only has 14KB without any large email text within the mail. When checking the reporting task I can see 9 recipients listed for this report but I get 2 error messages with the same context. I will send you a support ticket. 

Kind regards,
Vanessa

[Andrea_Bertazzo]

Hi @vkal12 
Is it possible that other tasks are sending email messages from Qlik at the same time when you get this error message. It is possible that you are reaching a limit in your email server. It is common to set a maximum number of messages to be sent at the same time.

[vkal12]

Hi Andrea,

we sent out multiple reports at this time. In the past few weeks this was no problem. We are issueing this problem since last week. Other reports that are sent out at the same time are working successfully. 

[Ruggero_Piccoli]

Hi,

Thanks for checking. Send us a ticket with the error ID and we will check. Here we have too few information. 

Best Regards,

Ruggero