the chart does not exist or it is not available

[Danijel]

Hello,

We have an Excel report which is distributed to 4 recipients.

Some users are not in the cloud and some are listed there as users (with licence, authorisation and section access authorisation).

For one user I get the message:
Error in reporting service dependency
Error code: SHA-10000
Verfolgungs-ID: a34208bc486909df07195597e3654bb7
Details: the chart does not exist or it is not available
Email: xxx@xxx.de

Nothing has been changed in the application or the template, only additional users have been added (these are also displayed correctly in the overview).

Where is the error?

Thanks.

[Tammy_Milsom]

Just checked this post has already been released from spam

[Frank_S]

This post is a duplicate of another post. For that post and the solution, see Tabular Reporting: Error in reporting service depe... - Qlik Community - 2520388