NTLM user - Not able to connect to Qlik Sense Scalability

[Anonymous]

Hi,

I've been trying to connect to my app on QlikSense through Scalability Tool with ConnectionType - NTLM and have been getting below error message.

"Connection failed Server reachable: Please verify NTLM user and app! (See Appendix A in the help)"

Attached is the screenshot of the error.

I'm quite new to this so may have missed some configuration, but can't figure out what.

Any help is much appreciated.

Thanks,

Anusha

[Daniel_Larsson]

Hi,

some possibilities:

• Does the user running the tool have access to the app?
• I see you're using a non standard port, is this port accepting https traffic
• Can you access the app manually from the server where you are running the tool using the same user as the one running the tool?

Also, have you taking a look a this trouble shooting guide?
Qlik Sense Scalability Tools Connection Troubleshooting Tips

[Anonymous]

Hi Daniel,

Thanks for your response.

Yes, I have access to the app and able to connect to it manually. This is the port that we were suggested to use. What is the Standard port usually used?

Also, I've checked the Trouble shooting tips before but didn't help with my issue.

I'm not sure of the settings at the server end. Could that be a reason?

Regards,

Anusha

[Daniel_Larsson]

Anusha Nallaballi wrote:

Yes, I have access to the app and able to connect to it manually.

Is this from the same machine with the same user as where the tool is running? Is this also towards the custom port using https ( i.e. https://yourserver.com:XXX where XXX is your port number) ?

his is the port that we were suggested to use. What is the Standard port usually used?

standard port for https is 443. If the port field is left empty the tool will default to 443 if SSL flag is checked and 80 if it is not.