Cases access

[bruno_m_santos]

Hi,

Me and my team can't see the cases created in the past.

Best.

Bruno

[Vinay_B]

Hi @bruno_m_santos 

You can view old case history in Qlik Community under Support >> Case Portal >> View license and archived cases. 

If any issues, please raise a case with our Customer support team who can assist further.

https://community.qlik.com/t5/Knowledge/How-To-Request-Case-Data-for-Cases-Closed-Prior-to-Oct-4-202...

I hope this helps!