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Hello,
Following the deletion of users, we have licenses allocated to deleted users and we can not recover the licenses.
What should we do?
Thanks in advance.
Contact support.
The way I deal with it is by adjusting Qlik Sense repository DB through SQL, but if you are not familiar with it then contact support.
cheers
by the way - moving this post to Qlik Sense section of community
Contact support.
The way I deal with it is by adjusting Qlik Sense repository DB through SQL, but if you are not familiar with it then contact support.
cheers
by the way - moving this post to Qlik Sense section of community
Qlik Sense has a license quarantine period of 7 days after a user has been allocated a CAL. The only way to reallocate that CAL is to ensure that the user does not use the license for 7 days. At that point you can assign it to another user.
else you can check with Qlik Support.
Hi @anat - you are talking about license assignment to existing users when this is a case when users were removed from User list in Qlik Sense - so this is completely different issue and has nothing to do with quarantine.