How To Collect Log Files From Qlik Sense Enterprise on Windows
To analyze server installation of Qlik Sense Enterprise on Windows (QSEoW) issues and access problems, Qlik Support will often need access to a full set of current log files and possible archived log files.
NOTE: The method is only applicable for Qlik Sense Enterprise on Windows.
The Log Collector
The best way to gather these logs is to use the Qlik Sense Log Collector. This tool is included with most of the currently available versions of Qlik Sense Enterprise on Windows.
Login to Windows Server on Qlik Sense node
Open Windows File Explorer
Navigate to Log Collector folder at C:\Program Files\Qlik\Sense\Tools\QlikSenseLogCollector
Press Shift key and right click on QlikSenseLogCollector.exe
Date range to collect logs from (minimum of 5 days if possible)
Support case number to include in ZIP file name
Include Archive logs
If Qlik Sense is not automatically accessible on the node, further options are presented.
Qlik Sense is running and on this host this option to get more options on automatic log collection
Qlik Sense is not running or accessible this option allows to define the path to local Qlik Sense log folder
Qlik Sense is located elsewhere this option allows to enter FQDN of remote Qlik Sense server
Wait until collection is finished
Open generated ZIP file in C:\Program Files\Qlik\Sense\Tools\QlikSenseLogCollector Note, no need to unzip the file, simple double click on the ZIP file to browse its content
Confirm it contains JSON and TXT files, if system info options were enabled in Step 6
Confirm there is one folder per node in the deployment, named in same way as the node
Confirm there is a Log folder representing Archived Logs from persistent storage
If ZIP content is incomplete, repeat steps above or contact support for further guidance
If ZIP content is accurate, attach ZIP file to support case for further analysis by Qlik
Note: The Log Collector is not officially provided as part of Qlik Sense Enterprise product, but it is included as part of the Qlik Sense installation as means to assist Qlik Support and facilitate the task of log collection. Please report any issues with the tool in Support Tools GitHub site.
Note: Depending on how long the system has been running, this folder can be very large so you will want to include only logs from the time frame relevant to your particular issue; preferably a day before the issue began occurring.
Logs are moved to the Archived Logs folder during any of the following triggers: service restart, when the log file reaches 8mb in size, or 12 hours after the log file was created.