NPrinting Designer Opens with Blank Connection and Connection Property Panels

[Frank_S]

NPrinting Designer Opens with Blank Connection and Connection Property Panels as shown in the image below:

Environment

• All Supported Versions of NPrinting Designer

Resolution

This can happen when:

1. The NP designer is closed via the Windows task manager, then the NP Designer is started again without closing MS Excel process (MS Word, MS Power point) which is running in the background. The process should also be closed using the Windows Task Manager before attempting to open the NP designer again

2. The NPrinting connection to the NPrinting report is in error/aborted status. NPrinting connections must be in a 'Generated' State. To ensure there is no issue with the connection that appears to be in "Generated" state, simply reload any NP connections associated with your NPrinting reports that fail to open with the aforementioned error

Note: To ensure you have a supported version of MS Office for your deployment, ensure to check the Help Notes for your specific version of NPrinting

• https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-re...

If these do not resolve the issue, we would recommend starting a support ticket so that the issue may be investigated more thoroughly

Cause

• MS Excel Process is stuck in the task manager and is not released when the NP designer is shut down through the task manager 
• NPrinting Connection to report not working normally

[aguirre]

It doesn't work in my cases.

I have created other reports with no problems. 

Now if I create a new report the connection field is empty. And that happens even if I create a new report linked to an nprinting app already working fine with other reports

[Frank_S]

As mentioned at the bottom of this article,

"If these do not resolve the issue, we would recommend starting a support ticket so that the issue may be investigated more thoroughly"

Kind regards...