Talend Studio: Cloud Sign-In error "Can't retrieve any project from Cloud, please ask for help from the administrator."

[hilzinke]

I am using Talend Studio both locally and via a VM hosted in Azure.

Until two days ago both have worked perfectly. Since yesterday, when trying to log in to Talend Studio via Talend Cloud on the VM, i am getting the following error on the bottom left of the project selection window:

"Can't retrieve any project from Cloud, please ask for help from the administrator."

The retrieval of projects on my local client still works perfectly fine. Have you experienced similar issues and managed to find a resolution?

Id be grateful for any tip pointing towards the right direction.

Thank you in advance!

[Xiaodi_Shi]

Hello,

Are you getting "Service Unavailable" failure error when you check your webapp url  via clicking "Check url" button?

If so, do you have any log from the Studio that could help?

Best regards

Sabrina