TAC 500 Error

[SRoberts1658266007]

Getting a 500 error on the version check for the Talend Administration Center. Opened ticket to receive patch (Ticket number

00270663 ), but need this issue fixed as soon as possible. Verified user permissions on database, correct version of driver, etc. Can provide emails if

necessary

. Working to resolve with Aaron Gendle but need further support.

[Anonymous]

Hello,

Are you getting HTTP 500 Internal Server Error?

Could you please show us your server log which is located in <ServersInstallation>\apache-tomcat-X.X.X\logs, which will be helpful for us to address your issue?

Best regards

Sabrina

[SRoberts1658266007]

Sabrina,

I have attached the catalina.out file, I am waiting on our security team to scrub the server log itself.

Thank you,

Shane

[Anonymous]

Hello,

Please try to restart the TAC and database to see if it is OK with you?

Best regards

Sabrina

[SRoberts1658266007]

Sabrina,

I have restarted both the TAC server and the database and the issue is still present.

Thank you,

Shane

[Anonymous]

Hello,

Is Postgres database used for TAC DB? Were you able login the TAC server?

Could you please let us know if this following article helps? It is about

'500 The call failed on the server; see server logs for details' error when accessing the DB Config page in TAC

https://community.talend.com/s/article/The-call-failed-on-the-server-see-server-logs-for-details-err...

Best regards

Sabrina