Talend Admin Center is throwing unexpected errors

[Anonymous]

Hi
I have been running talend jobs via talend admin center for a while and yesterday I got the unexpected errors. I tried to create a new job conductor and fetch my existing job. Strangely I do not see all my folders available in the list. Its showing up random 2 folders only.
null
org.talend.administrator.scheduler.business.ExecutionTaskHandler.checkJobNeedsToBeRegenerated(ExecutionTaskHandler.java:1104)
org.talend.administrator.scheduler.business.ExecutionTaskHandler.generateJobScriptUnit(ExecutionTaskHandler.java:376)
org.talend.administrator.scheduler.business.ExecutionTaskHandler.runTaskUnit(ExecutionTaskHandler.java:898)
org.talend.administrator.scheduler.jobs.RemoteTaskExecution.executeRemoteJob(RemoteTaskExecution.java:348)
org.talend.administrator.scheduler.jobs.RemoteTaskExecution.execute(RemoteTaskExecution.java:191)
org.talend.administrator.scheduler.jobs.RemoteExecutionSwitcher.execute(RemoteExecutionSwitcher.java:50)
org.quartz.core.JobRunShell.run(JobRunShell.java:199)
org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)
Could someone urgently help.
Thanks
Shipra

[Anonymous]

if you would post or attach the full error, we can assist

[Anonymous]

Hi
I just observed that when I try to create a new job conductor in Talend Admin Center and pull the job to associate to it. The drop down is not showing up all my available job folders.  Why is that so? I have almost 10 folder under my project in Talend client though admin shows only 1. I guess that is the reason it is giving generate error. attached are the screen shot
Pls help

[Anonymous]

here are the screenshots attached

[Anonymous]

unable to attach the screenshots.
I have 10 job design folders under Talend Client and TAC shows only 1 job design folder.
due to which i got a fatal error.
This is all I have in the error trace message:
null
org.talend.administrator.scheduler.business.ExecutionTaskHandler.checkJobNeedsToBeRegenerated(ExecutionTaskHandler.java:1104)
org.talend.administrator.scheduler.business.ExecutionTaskHandler.generateJobScriptUnit(ExecutionTaskHandler.java:376)
org.talend.administrator.scheduler.business.ExecutionTaskHandler.runTaskUnit(ExecutionTaskHandler.java:898)
org.talend.administrator.scheduler.jobs.RemoteTaskExecution.executeRemoteJob(RemoteTaskExecution.java:348)
org.talend.administrator.scheduler.jobs.RemoteTaskExecution.execute(RemoteTaskExecution.java:191)
org.talend.administrator.scheduler.jobs.RemoteExecutionSwitcher.execute(RemoteExecutionSwitcher.java:50)
org.quartz.core.JobRunShell.run(JobRunShell.java:199)
org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)

[Anonymous]

I reinstalled Talend client to correct the possibility of any issues with the workspace. But I am unable to access my repository(Jobs) in Talend Administration center.
Appreciate any urgent help on this.
Thanks
Shipra

[Anonymous]

Hi,
Could you please report a ticket on Talend Support Portal so that we can give you a remote assistance for your issue more quickly.
http://support.talend.com/otrs/customer.pl
Best regards
Sabrina

[Anonymous]

Hi Sabrina
I am unable to connect to this link via my UserID,pwd.
Do we need a different userid/pwd here.

[Anonymous]

I am able to login to talendforge and unable to access support.talend.com using the same login id.
how do I raise a ticket?
I have sent email to support.us@talend.com regarding my issue

[Anonymous]

Hi
I see in my Talend Admin Center shows error in software update section : Artifacts repository is unreachable.
what does that mean and how can I fix it.