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Nasibe
Contributor III
Contributor III

Bug about right clik on cycle dimension

Hi everybody!
I have a problem,when users right click on cycle dimension in chart,it works after triple continuous right click.
Looking forward to hear your solutions.

Thanks

Labels (4)
4 Replies
Or
MVP
MVP

If you have issues with a potential bug, I'd suggest contacting Support.

diegozecchini
Specialist
Specialist

Hi!
Here are a few troubleshooting steps to try:

-Ensure that your users are using a supported browser version. Sometimes, specific browser versions or settings (such as pop-up blockers) can interfere with right-click functionality.
-If the problem is related to cached content, clearing the browser cache could resolve the issue. Ask users to clear their cache and try again.
-Try testing the cycle dimension right-click functionality in different browsers (e.g., Chrome, Firefox, Edge) to see if the issue persists.
-Verify if there are any custom scripts or event handlers linked to the right-click action that might be causing the issue. These could be delaying or preventing the normal cycle dimension functionality.
-Look into the Qlik logs for any errors or warnings related to the chart or cycle dimension behavior. This might give you insights into what's going wrong.

If none of these steps resolve the issue, you might want to reach out to Qlik support to report it as a bug or seek additional help.

hope it helps

Diego

Nasibe
Contributor III
Contributor III
Author

Thank you for your reply Diego
It works fine with Firefox browser.
I cant recommend all the users to use Firefox browser 🙂
but what cause this problem on other browsers?

 

diegozecchini
Specialist
Specialist

I don’t know, really I don’t know