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User93
Creator
Creator

Error message when opening app

Hi all,

I recently encountered a rather strange error on an app.
When a user opens the app, he always lands on a specific "Welcome" sheet thanks to the default bookmark.
Until recently, it worked perfectly.

However, over the last two weeks, some users encountered the following error message when opening the app :
"This sheet has been published and cannot be edited. Click on Duplicate to create a copy of the sheet so you can edit."
This message shows up right when opening the app, without the user having tried to edit something.
Interestingly, it doesn't happen all the time.

Any idea of what is wrong here ?

Best regards.

Labels (1)
1 Solution

Accepted Solutions
Or
MVP
MVP

The users in question likely had an Edit session open with this app and have not timed out since, so it tries to revert to Edit mode. I've encountered this before as well.

View solution in original post

3 Replies
Or
MVP
MVP

The users in question likely had an Edit session open with this app and have not timed out since, so it tries to revert to Edit mode. I've encountered this before as well.

User93
Creator
Creator
Author

Thanks for the reply, and the solution !

After a few tests it indeed comes from working on edit mode to reopening the app, and landing on a bookmark that can't be edited, hence the error message.

CelesteR
Contributor
Contributor

I was just able to replicate this and have documented two possible solutions for our users:

  1. Clearing the browser cache
  2. If you know which sheet is stuck in editing, click Done on that sheet