Extension import failed

[BarPinto]

Hey,

I'm trying to import extension to QMC and it shows the message :“Failed to import extensions. Please check the log file.”

anyone know how to solve it?

[Seanog_Murphy]

Hi @BarPinto 
Please see the section called "I cannot import an extension" in the article here:
- https://help.qlik.com/en-US/sense-admin/February2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

[BarPinto]

hey @Seanog_Murphy , thanks for your reply.

already saw the link you add but not sure how to solve them, for example :

• The compressed file has the wrong format.
• The zip file contains invalid files.
• The extension password is incorrect.

[Joseph_Musekura]

Hi @BarPinto ,
Di you try to use different browsers like IE, Chrome, Edge, .....?
Is it failing in all those browsers?

/joseph

[BarPinto]

hi @Joseph_Musekura ,

yes, get the same message in all browsers

[Seanog_Murphy]

@BarPinto 
Have you tried other extensions or is it only one that is causing issues?

[BarPinto]

tried other.

attached another one i tried but got the same error.

[Seanog_Murphy]

@BarPinto Perhaps the logs will give us more detail. Can you please check the logs here:
C:\ProgramData\Qlik\Sense\Log\Repository\Trace\SERVERNAME_System_Repository.txt
C:\ProgramData\Qlik\Sense\Log\Engine\trace\SERVERNAME_System_Engine.txt

[BarPinto · Accepted solution]

@Seanog_Murphy 

got this for example :

1. Could not find a part of the path.↵↓ZIP file error at System.IO.

2.Error when preparing log file 'C:\ProgramData\Qlik\Sense\Log\Proxy\Trace\QV01_Performance_Proxy_2022-03-14T03.25.50Z.log' for archiving The process cannot access the file '\\QV01\QlikShare\ArchivedLogs\qv01.yenon.co.il\Proxy\Trace\QV01_Performance_Proxy_2022-03-14T03.25.50Z.log' because it is being used by another process. at System.IO.

3.Duplicate extension (the extension already exists or occurs more than once in the ZIP file): Themepark - Colorpack