How do I review a case I created?

[Steve-Tarzon]

I am a new user to QLIK.  I created a support case today and I believe it was accepted by QLIK.  At the end of creating the support case, I did not receive an acknowledgment or Case ID number.  How can I review the case I created while I am awaiting for support to contact me?

Thanks and regards.

[Vinay_B]

Hi @Steve-Tarzon If the case is created successfully, then it will be visible under your community.

Login to community >> Support >> Click on case portal. Your open cases will be listed under Open tab and resolved cases under Closed tab.

I hope this helps. Let me know. Thanks!

[Steve-Tarzon]

Thank you for your response.  I have navigated to Community -> Support  but I only have a selection for 'New Case'.  I am going to assume I did something wrong when I tried to create my case, and will try again.

Thanks again,

Steve

[Vinay_B]

@Steve-Tarzon Yes seems like something went wrong. Please check the steps in the below post to create a case.

• https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

Let me know if you still need any help.

[Vinay_B · Accepted solution]

Hi @Steve-Tarzon Just wanted to check in to verify if you were able to create a case and this conversation can be marked as resolved.

Thanks!