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MarcinJasiak
Contributor II
Contributor II

No 'Purchase' button in Subscription tab in QSB.

As stated in the title - I am trying to purchase a QSB subscription as of now the old Qlik Sense Cloud stopped working completely.
Unfortunately, I am not able to as I don't have a proper button in my user settings Subscription tab.

I attached how it looks like on my account.
Any help would be appreciated as Qlik Support is not responding (after 5 minutes of waiting for someone to pick up the phone, I gave up).

Best regards,
Marcin

5 Replies
Ivan_Bozov
Luminary
Luminary

I would recommend that you submit a support ticket about this.

vizmind.eu
MarcinJasiak
Contributor II
Contributor II
Author

I actually did that, on top of trying to contact them via mobile.

Writing on forums was the last option for me as all the previous ones failed. Even though this case is super urgent for me and my company, the support is not responsive at all.

yec
Former Employee
Former Employee

Hi Marcin, 

What is your email ID so we can debug further. You can forward to yvon.leclerc@qlik.com as needed.

It seems you are not the service account owner for the subscription. In this situation, you would not able to see the subscription nor purchase it. You need to use the email you created the tenant with.

Regards,

Yvon Leclerc

MarcinJasiak
Contributor II
Contributor II
Author

Hi Yvon,

I have sent you an e-mail with the info you required.

Best regards

MarcinJasiak
Contributor II
Contributor II
Author

Still waiting for a reply though.
It is already 3rd day that I cannot access any reports I had on Qlik...