Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
 Folarin
		
			Folarin
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		HI,
What is the meaning of the following expression:
If(Count({$<[Case Is Closed]={'True'} >} %CaseId)>0, Avg ([Case Duration Time]),0)+ If(Count({$<[Case Is Closed]={'False'} >} %CaseId)>0, Avg([Case Aging]), 0)
also, what is the 0 which I colored in red
 Vegar
		
			Vegar
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		=If( Count({$<[Case Is Closed]={'True'} >} %CaseId)>0, /*If you have any Case that is closed*/
     Avg ([Case Duration Time]), /*then calc avg case duration time*/
     0) /*else use zero*/
+ 
If( Count({$<[Case Is Closed]={'False'} >} %CaseId)>0, /*If you have any Case that not is closed*/
    Avg([Case Aging]), /*Then Calculate average Case Aging*/
    0 /*Else use zero*/
)
 
					
				
		
 jonathandienst
		
			jonathandienst
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		Vegar's explanation should answer your question. For the sake of completeness, you could rewrite that expression in a pure set expression (no conditionals):
RangeSum(
	Avg({$<[Case Is Closed]={'True'} >} [Case Duration Time]),
	Avg({$<[Case Is Closed]={'False'} >} [Case Aging])
)which may also make the intent clearer.
 Vegar
		
			Vegar
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		=If( Count({$<[Case Is Closed]={'True'} >} %CaseId)>0, /*If you have any Case that is closed*/
     Avg ([Case Duration Time]), /*then calc avg case duration time*/
     0) /*else use zero*/
+ 
If( Count({$<[Case Is Closed]={'False'} >} %CaseId)>0, /*If you have any Case that not is closed*/
    Avg([Case Aging]), /*Then Calculate average Case Aging*/
    0 /*Else use zero*/
)
 
					
				
		
 jonathandienst
		
			jonathandienst
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		Vegar's explanation should answer your question. For the sake of completeness, you could rewrite that expression in a pure set expression (no conditionals):
RangeSum(
	Avg({$<[Case Is Closed]={'True'} >} [Case Duration Time]),
	Avg({$<[Case Is Closed]={'False'} >} [Case Aging])
)which may also make the intent clearer.
 Folarin
		
			Folarin
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		