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ljta1
Contributor
Contributor

Problems to connect firt time

Hi,

 

I have received an invitation of Miguel Merino.

I press the link to register and introduce my new password.

 

Later, when I have tried to login, I can not connect me. Ive received this error message.

 

What can i do to connect?

Please answer me to my email: ljta1@hotmail.com

 

Thanks a lot

 

Luis R.

 

title "User invitation expired"
code "USER_INVITE_EXPIRED"
status "403"
traceId

"0000000000000000310544e3b509db40"

 

 

1 Reply
Seanog_Murphy
Creator III
Creator III

Hi @ljta1,

Can you have Miguel resend the invite and try again? 

In the management console the invitation status should be shown as pending and the expiry date is displayed in the table on the Users page of the Management Console. Once you have registered, the status changes to active. If needed, you can resend or delete the invitation. If you delete the invitation, the user cannot register, even if the link has not expired.