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cmj717_GTP
Partner - Contributor III
Partner - Contributor III

Qlik Sense Rim node The connection is very slow.

Hi experts.

We installed Qlik Sense in two multi nodes.

Server 1 : Central node
Server 2 : Rim node (failover candidate check)

When you connect to Server 1, hub, qmc, etc. are very fast.
However, it takes more than 40 seconds to connect to Server 2.

I tried various settings, but I couldn't find the answer.

One thing I found was...
I forced the Central node to end and the Central role moved on to Lim node.
As Server 2 becomes Central, the connection becomes faster.
Server 1 got very slow.

Please share your information.

1 Reply
Maria_Halley
Support
Support

@cmj717_GTP

 

To help you investigate this, we will need to have access to logs from your Qlik Sense installation. Doing this kind of troubleshooting is not possible in the community.

 

I suggest that you create a case with Product Support so we can help you solve this issue. If you unsure on how to create a case see 

Create case

 

When you create the case, please include QlikSense version and a full set of QlikSense logs from both servers.

Recreate the issue and indicate a timestamp when you tested, so we know where in the logs to look. 

 

See below for instructions on how to collect logs.

 

Sense logs

Browser logs