cannot access the selected hub because you have no access pass

[ChristianModinsaMX]

Hi ... I have the following scenario, I have a Qlik Sense Enterprise SaaS and I have defined a Professional license ( not Analyzer). 

In Profile settings/Tools .. I downloaded the Qlik Sense Desktop .. after that, I authenticate my Qlik Sense Desktop.

At the moment to open the QlikSense Desktop and authenticate against the QSE SaaS I received the messages :

"You cannot access the selected hub because you have no access pass"

I did all the steps .. like is showed in "https://community.qlik.com/t5/Knowledge/How-to-authenticate-Qlik-Sense-Desktop-against-SaaS-editions... from Fig 1 to 5, in the last step, fig 5 after the authentication I receive the error messages.

This is the tenant:
https://qoftwh0c2yxkf3b.us.qlikcloud.com/
and the email: Jonathan.dominguez@modinsamexico.com.mx ( he is the admin tenant).

About the logs, I found in:
C:\Users\QLINK\Documents\Qlik\Sense\Log\Engine the following error message:
INFO 20211102T130940.211-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 ServiceManager: Migration service ping timeout (re-trying in 50 ms)
ERROR 20211102T130942.302-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 RestClient: HTTP request for url /migrate/ping failed with error code 12029 (source: 5)
INFO 20211102T130942.303-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 ServiceManager: Migration service ping timeout (re-trying in 50 ms)
ERROR 20211102T130944.381-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 RestClient: HTTP request for url /migrate/ping failed with error code 12029 (source: 5)
INFO 20211102T130944.382-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 ServiceManager: Migration service ping timeout (re-trying in 50 ms)
INFO 20211102T130945.513-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 ServiceManager: Setting engine listener port in migration service
INFO 20211102T130946.124-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 System: Starting - Purge: Starting
INFO 20211102T130946.125-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 System: Starting - ServerWatchDog: Starting
INFO 20211102T130946.125-0600 8152 1016 Internal\Engine default 0 20211102T130916.000-0600 MongoDbMigration: Migration disabled
INFO 20211102T130947.141-0600 8152 1664 Internal\Engine default 0 20211102T130916.000-0600 Mount: Found Mount at location C:\Users\QLINK\Documents\Qlik\Sense\Apps browsable

Note ** The firewall is disable **

Please, it is urgent for us to have the QlikSense Desktop ready,

Regards

Christian.

[Vinay_B]

Hello Christian,

Thank you for reaching out to Qlik Support.

Please check and confirm the below details:

1. 1. Can you confirm if  VPN is blocking any Qlik IPs?
   https://community.qlik.com/t5/Knowledge/Qlik-Sense-SaaS-editions-IP-addresses-and-DNS-names/ta-p/171...
2. If the firewall is configured to allow the above IP, please confirm if you have Qlik data transfer (QDT) running in the same machine. If yes, please use a different machine because Qlik data transfer needs a stand-alone machine. When QDT is running it will stop other Qlik services.

I hope this helps!