iOS not connecting to hub

[kenr169387]

I have recently installed qlik enterprise 3.0 on a virtual server, 2012.  The program is up and running and we have things set up except that users with iphones and ipads are not able to access the hub.  Other mobile devices (android) and desktops using Firefox, IE and Chrome can access the site. 

I found this link on qlik support, HTTPS IOS Native Client Error Message "Authentication Failure": https://qliksupport.force.com/apex/QS_CaseWizardKnowledgeArticle?id=ka5D0000000PEQKIA4 

We do not appear to be using IIS.  Please confirm that in order for our users to utilize their iOS devises we will need to:

1. Install (add the role to my virtual machine) IIS

2. Re-Install Qlik including all the setup work already completed

3. Obtain a 3rd Party trusted root certificate

Before I have to reinstall qlik, are there any other things I might try?

Thanks, Ken

[Levi_Turner]

To connect to the Hub using iOS devices then you need to either:

• Enable / use HTTP communication
• Obtain a third party certificate for use since Apple locks down the certs that they trust: Lists of available trusted root certificates in iOS - Apple Support