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I am trying to run the following as an expression on a Text Object:
=count(if(status_name = 'Unassigned' or status_name = 'Unaccepted' or status_name = 'Pending' or status_name = 'On Hold'
or status_name = 'Off Hold' and priority = 'Priority 1', priority))
It should pull out 5 items, but it is pulling out 194 items instead.
What I am looking to do is get the count of all calls that are currently open on our support desk (status_name) and where the Priority also equals Priority 1.
Would someone be able to help me with my coding please?