18 Replies Latest reply: Nov 3, 2015 5:48 AM by paolo macchi RSS

    Sense 2.0 desktop, installation ends successfully but it doesn't work

    paolo macchi

      Hi all,

       

      I can install Qlik Sense 2.0. successfully but when I start Qlik Sense it doesn't work, the program doesn't open

       

      I’ve already done:

      Uninstall Sense Desktop

      Delete everything C:\Users\<user profile>\Documents\Qlik

      Delete C:\Users\<user profile>\AppData\Local\Temp

      Install Desktop using - Right click Run As Administrator on the setup executable

       

       

      Into C:\Users\Paolo Macchi\Documents\Qlik\Sense\Log\Trace 

      I find a log file  IT000775_Start_Engine_2015-06-26.log

      Severity   Timestamp             ProcessId                ThreadId Message

      INFO       20150626T153201.879+0200                6128        7120        Invalid parameter handler set

      INFO       20150626T153201.884+0200                6128        7120        ComputerName is IT000775

      INFO       20150626T153202.041+0200                6128        7120        Locale(s) set

      INFO       20150626T153202.044+0200                6128        7120        QHeap initialized

      INFO       20150626T153202.079+0200                6128        7120        Running in desktop mode

      INFO       20150626T153202.080+0200                6128        7120        Resource DLL set

      INFO       20150626T153202.080+0200                6128        7120        Initiating server license.

       

       

      In the  task manager there is one QlikSense.exe process running

       

       

       

      Someone can help me?

       

      Messaggio modificato da paolo macchi 26/'6/2015 17:00 instal log: C:\Users\<user>\AppData\Local\Temp - look for: Qlik_Sense_Desktop_20150624082447_2_SenseDesktop.log