3 Replies Latest reply: Jan 6, 2016 9:45 PM by Clinton Kitt RSS

    NPrinting log file shows svc running constantly

    Clinton Kitt

      The Nprinting server appears to be running constantly - with the below created minutely

      It runs the scheduled jobs but not sure it should be running all the time - any advice?

       

      Source    Date    Time    Type    Message

      Service    7/01/2016    8:37:26 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:26 AM    Message    1 schedules loaded

      Service    7/01/2016    8:37:26 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:26 AM    Message    Scheduler started

      Service    7/01/2016    8:37:26 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:37:27 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:37:27 AM    Message    Scheduler stopped

      Service    7/01/2016    8:37:27 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:27 AM    Message    1 schedules removed

      Service    7/01/2016    8:37:27 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:34 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:34 AM    Message    1 schedules loaded

      Service    7/01/2016    8:37:34 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:34 AM    Message    Scheduler started

      Service    7/01/2016    8:37:34 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:37:35 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:37:35 AM    Message    Scheduler stopped

      Service    7/01/2016    8:37:35 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:35 AM    Message    1 schedules removed

      Service    7/01/2016    8:37:35 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:43 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:43 AM    Message    1 schedules loaded

      Service    7/01/2016    8:37:43 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:43 AM    Message    Scheduler started

      Service    7/01/2016    8:37:43 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:37:44 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:37:44 AM    Message    Scheduler stopped

      Service    7/01/2016    8:37:44 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:44 AM    Message    1 schedules removed

      Service    7/01/2016    8:37:44 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:51 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:51 AM    Message    1 schedules loaded

      Service    7/01/2016    8:37:51 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:51 AM    Message    Scheduler started

      Service    7/01/2016    8:37:51 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:37:52 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:37:52 AM    Message    Scheduler stopped

      Service    7/01/2016    8:37:52 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:52 AM    Message    1 schedules removed

      Service    7/01/2016    8:37:52 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:59 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:59 AM    Message    1 schedules loaded

      Service    7/01/2016    8:37:59 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:37:59 AM    Message    Scheduler started

      Service    7/01/2016    8:37:59 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:38:00 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:38:00 AM    Message    Scheduler stopped

      Service    7/01/2016    8:38:00 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:38:00 AM    Message    1 schedules removed

      Service    7/01/2016    8:38:00 AM    Message    QlikView NPrinting file closed: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:38:08 AM    Message    QlikView NPrinting file opened: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:38:08 AM    Message    1 schedules loaded

      Service    7/01/2016    8:38:08 AM    Message    QlikView NPrinting file loaded: C:\NPrinting\Template\HIS_AdmAfter1500.nsq

      Service    7/01/2016    8:38:08 AM    Message    Scheduler started

      Service    7/01/2016    8:38:08 AM    Message    Reloaded QlikView NPrinting files

      Service    7/01/2016    8:38:09 AM    Message    Reloading QlikView NPrinting files

      Service    7/01/2016    8:38:09 AM    Message    Scheduler stopped

        • Re: NPrinting log file shows svc running constantly
          Frank Savino

          Can you share any steps you took to troubleshoot the issue?

           

          Have you restarted the NPrinting server service?

           

          I noticed that you have your NSQ in the template folder. Ideally you should have a dedicated NSQ folder. Not doing so at other sites has resulted in similar behavior.

           

          I would strongly recommend a centralized folder structure on your NP server and NP designer computer such as the following:

           

          c:\NPrinting

          c:\NPrinting\templates

          c:\NPrinting\NSQ

          c:\NPrinting\temp

          c:\NPrinting\qvws

          c:\NPrinting\PersonalFolders


          Set the full read right AD security permssions on the NPrinting folder above and the permissions with be inherited automatically to subfolders for the NPrinting server service account.


          Stop and restart the scheduler.


          Further, please check all the points in the following document available online to ensure that you have an fully configured NPrinting environment.

          Configuring and Troubleshooting NPrinting Server Service and Schedules


          This will not only simplify your permission management but will ensure relative pat

           

           

          If this above does not work for you, please submit a support request and the Qlik Support desk by clicking the link below:

           

          Qlik Support

          • Re: NPrinting log file shows svc running constantly
            Daniel Jenkins

            Hi Clinton,

             

            In addition to Frank's excellent advice here is another possible cause:

             

            Do you have NSQ's that have tasks but no active schedules in your NPrinting Server GUI files list?

             

            In any case I would start by removing all the NSQ files & folders from the list and adding them back one at a time checking the log each time to determine the one causing the issue.

            Let us know if this helps.

             

            - Daniel.