9 Replies Latest reply: May 13, 2016 12:03 AM by arul settu RSS

    qlik sense app crashed

    arul settu

      hi

      i am getting error while opening app.

      cant able to duplicate or export

        • Re: qlik sense app crashed
          arul settu

          Michael TarallArthur Lee

          can you take a look at this

          • Re: qlik sense app crashed
            Michael Tarallo

            Hello Arul,

             

            Unfortunately we need more information, please provide the steps you are performing, Qlik Sense edition and version info (Server / Desktop / Cloud) - and any recent changes you might have performed.

             

            You can also check the logs here and attach them to the discussion:

            C:\ProgramData\Qlik\Sense\Log

             

            The logs located here might provide some insight:

            • C:\ProgramData\Qlik\Sense\Log\Proxy\System
            • C:\ProgramData\Qlik\Sense\Log\Repository\System

             

            Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

             

            Regards,

            Mike Tarallo

            Qlik

              • Re: qlik sense app crashed
                arul settu

                Hi Michale,

                                    i am using sense server 2.2.

                 

                last reload took 14 hrs . but usually load in 30 mins.

                 

                Thanks

                  • Re: qlik sense app crashed
                    Michael Tarallo

                    Hi Arul - the log shows some security related errors in regards to permissions and objects not being found in a certain directory and on the host -  check the lines where it is marked ERROR. Since you are using Qlik Sense Server, did you get this directly form us with a support agreement or did you get this from a partner?

                     

                    If us - I would suggest you open a support ticket they are best to handle things like this. If a partner, I would suggest contacting them. There are many other areas in your environment that are not known to me so it may be a bit difficult to troubleshoot. I'm sorry I could not be of much help just yet, we will have to dig deeper still.

                     

                    Do you know:

                     

                    Is this a single node Qlik Sense server?

                    Are you clustering or have a multi-node environment?

                     

                    I still need to know the other steps performed before this error occurred. Did this work previously, then you upgraded to 2.2 and then it no longer works etc.

                     

                    Thanks

                     

                     

                    Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

                     

                    Regards,

                    Mike Tarallo

                    Qlik

                      • Re: qlik sense app crashed
                        arul settu

                        hi

                        we got this from partner

                        single node Qlik Sense server

                        this worked until yesterday

                        after upgrading to 2.2 it worked well


                        Thanks

                          • Re: qlik sense app crashed
                            Michael Tarallo

                            Hi Arul - please work with the partner as they are your dedicated support personnel, unless you have a support contract with us, then you can open a case. It seems that the app was corrupted somehow. Unfortunately there is not enough information here to troubleshoot. as those errors in the log file could be a "red herring" as well. My only other suggestion is to restore the app from backup prior to your upgrade. I assume you backed up the installation before the upgrade. App objects are stored in this location of the installation:

                             

                            C:\ProgramData\Qlik\Sense\Apps

                             

                             

                            Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

                             

                            Regards,

                            Mike Tarallo

                            Qlik

                            • Re: qlik sense app crashed
                              srinivas jonnakuti

                              Above log files shows Proxy services and repository database services are stoped [some reason] . Reload[import] same application[backup file] on QMC and your user privileges should like R_U_D_P, Stop and Restart all Qliksense services on windows server

                      • Re: qlik sense app crashed
                        Sangram Reddy

                        Hi Arul,

                         

                        This can happen even if the space on your disk has ran out. Is this the case?