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I am using a Gantt Chart to show a ticket process path. If you select DEFECT_ID 6742, you can see in the Gantt that ERC - Routing shows 4 days but if you look at the chart below, you will see that that step has 4 instances with different durations that total 4 days.
I created a key called DEFECT_GPQ_START in hopes that I could use this to separate the boxes in the Gantt so that instead of one box per Queue step, it shows one box per transaction... see current vs desired view. Anyone have an idea on how to do this?