3 Replies Latest reply: Apr 4, 2017 4:44 AM by xavier hemelaar RSS

    Resolution Problem with tactile screen

    xavier hemelaar

      Hi,

       

      I used the following solution in order to have a better screen resolution:

       

      Go at \Users\(your folder)\AppData\Local\Programs\Qlik\Sense

      Open the file services.conf and under the [browser.parameters] section

      Add the following parameters:

      --high-dpi-support=1

      --force-device-scale-factor=1

       

      But it is better but not yet perfect. On my computer I have screen 22" 1920x1080. But now I have also a 44" tactile screen 1920x1080. But I don't have the same rendering for my qlik sense apps. On the 44" screen I will see less information (see screen shot attached)

       

      Is there a way to change the scale factor?

       

      Best regards

       

      with 44" screen

      Capture.JPG

       

      with 22" screen

      27-03-2017 10-35-59.jpg

        • Re: Resolution Problem with tactile screen
          xavier hemelaar

          Can someone tell me if two screen with a same resolution are supposed to have the same visuals on qlik? or is there another factor to take into account?

           

          Thanks for your support

            • Re: Resolution Problem with tactile screen
              Bill Markham

              QlikSense is responsive, as in it responds to screen resolution and auto adjust itself accordingly.

                • Re: Resolution Problem with tactile screen
                  xavier hemelaar

                  That is the issue I'm having right now. it's not responding to screen resolution. Both screen have the same resolution 1920x1080 but my apps are not displayed the same...So I'm wondering if there is more than screen resolution in the way Qlik Sense adjust? Or is there a way to fix the problème?


                  So if I'm bulding an entire app that fits perfectly with screen resolution 1920x1080 on my computer. I would expect that when I spend a lot of money to buy several giant tactile screen 1920x1080, to have the same level of information displayed. Right know the tactile experience is failling because the user experience is better on the computer because Qlik Sense adapts better and information/charts are better displayed.


                  The tactile screen 44" 1920x1080 have been especialy chosen for their resolution 1920x1080 (and only used for Qlik Sense) in order to make sure we have the same display on a computer and those giants screens.


                  We tried several things but nothing helps, so if someone has an idea it is more than welcome.


                  Thanks for your support