7 Replies Latest reply: Aug 15, 2018 4:02 PM by Gerardo García RSS

    Qlik Sense Proxy Log Error

    Amuktha Chakilam

      Hi all,

       

      I found this in our Qlik sense server proxy logs. Any idea why this would show up? We are currently on April 2018 version (installed patch 1 release).

       

      Audit Trace:

       

      658 20180702T230547.148-0500 WARN

      host_name Audit.Proxy.Qlik.Sense.Communication.Communication.Tcp.StreamFactory 83

      b6eef4ab-2b72-4a9c-8996-6d5cc6076b30 domain_name\service_account

      Error during stream authentication as Server

       

       

      System Trace:

       

      188 20180703T045547.150-0500 WARN host_name

      System.Proxy.Qlik.Sense.Communication.Communication.Tcp.StreamFactory 73 cf46834e-90d3-4973-b8ea-ce6873fd6564 domain_name\service_account Error during stream authentication as Server Authentication failed because the remote party has closed the transport stream.    at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)↵↓   at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓   at Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass10_1.<Negotiate>b__2(IAsyncResult result) cf46834e-90d3-4973-b8ea-ce6873fd6564

       

       

      Thanks!

        • Re: Qlik Sense Proxy Log Error
          Pranav Gomber

          Getting the same error! Need a solution.

          • Re: Qlik Sense Proxy Log Error
            Gerardo García

            Hello

             

            I've found this article

            Let me know if this is helpful for you

             

            Description

            After a fresh installation, the user is unable to access the QMC / Hub. Basic pre-requisites have been confirmed like the service account being a local administrator.

             

            When inspecting the Repository > Trace > System log, you see the following error:

            System.Repository.Qlik.Sense.Communication.Communication.Tcp.StreamFactory

            Error during stream authentication as client

            Authentication failed because the remote party has closed the transport stream.

            at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)

            at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)

            at Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass8_1.<Negotiate>b__2(IAsyncResult result)

             

            Cause

            Qlik Sense, currently, requires TLS 1.0 to be enabled for interservice communication.

             

             

            Resolution

            Ensure that TLS 1.0 is enabled on the server:

            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server --> DisabledByDefault set to 0 & Enabled - Set to 1

            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client -- > DisabledByDefault set to 0 & Enabled - Set to 1

            Reboot Server for the registry keys are activated

              • Re: Qlik Sense Proxy Log Error
                Amuktha Chakilam

                Hi Gerardo,

                 

                Thanks for the reply.

                 

                I have:

                HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client

                And under this, we already have DisabledByDefault set to 1.


                Thanks!



                  • Re: Qlik Sense Proxy Log Error
                    Gerardo García

                    Hello Amuktha,

                     

                    Do you have a cluster or is a single server? what version do you have installed?

                    Sometimes it is an error of the antivirus, so could you check that it is disabled or make sure that Qlik sense it is in the whitelist, check the common issues like:

                    • The user that runs the services it's in the Administrators group
                    • check the Qlik sense ports
                    • Check the whitelist of the virtual proxy, if you have a cluster, make sure that you have all the servers in the whitelist

                     

                    What it worked for me was that I had different users that ran the Qlik sense services, make sure that you have the same user in all the servers (if you have a cluster)

                     

                    Hoping that this will be helpful for you, regards

                      • Re: Qlik Sense Proxy Log Error
                        Amuktha Chakilam

                        Hi Gerardo,

                         

                        We have a single server and we are on Jun  2018 version. We turned off windows defender antivirus.

                        • The user that runs the services it's in the Administrators group - Yes, we have a single service account which is  a part of the admin group
                        • check the Qlik sense ports - Looks good
                        • Check the whitelist of the virtual proxy, if you have a cluster, make sure that you have all the servers in the whitelist -  Yes, we have whitelisted

                         

                        Thanks!

                    • Re: Qlik Sense Proxy Log Error
                      Amuktha Chakilam

                      Gerardo,

                       

                      We have SSL not TLS under protocols. does this make any difference?

                       

                      Thanks!

                        • Re: Qlik Sense Proxy Log Error
                          Gerardo García

                          Internet says that it is an old version of SSL, I don't think that will be a big difference by the way, did you tried the option repair?

                           

                          Control panel ->install and uninstall programs-> select qlik sense-> right clic and select change-> follow the wizard and finally select the option repair.

                           

                          A few times Qliktech recommended me that option (in older cases) I never apply it  because I found the solution, but Qlikteck told me that you will have all the settings that you have until now, just will fix if there is something corrupted

                           

                          Looks like you have a lot of time with this error, let me know if you have any comment or if you could fix it

                           

                          2018-08-15 14_47_18-ssl vs tls - Buscar con Google.png