27 Replies Latest reply: Jul 18, 2013 5:35 AM by hsalmoun RSS

    Message: No Server – QV11 SR2

    Trevor Roth

      We have been running our environment (unchanged) for about a year and started noticing that our users were getting the red ‘Message: No Server’ on access point. We do see error messages in the Web Server logs and are working through them. The QVMC shows no issues and lists both QVS’s as fully functional. Given that this issue started appearing for seemingly no reason I wanted to ask the community if they have experienced this before.

       

      Do you know what (at a high level) causes this error? Is it a communication error between the Web Server and QVS? [they are on the same physical server in our environment]

       

      Is it possible that we crossed some sort of threshold like number of applications or load on QVS? (our QVS is only using a quarter of its memory, and barely any CPU).

       

      Is it possible that a Windows patch was applied to IIS or OS and is causing this issue?

       

      The QVWS logging level is set to ‘high’ – could the added load account for this? The log files are split daily and are < 10MB in size.

       

      Anyone deal with this before?

       

       

      Environment:

       

      3 physical servers Win Server 2008R2, 56GB, 64-bit

      QV 11 SR2 (11414)

       

      Server 1:  QVMS, QVDS, QV Directory Connector

      Server 2: IIS, Directory Connector, QVS (clustered with Server 3)

      Server 3: IIS, Directory Connector, QVS (clustered with Server 2)

       

       

       

       

       

      Sample QVWS error lines:

       

       

       

       

      4/22/2013 08:24:23.1782533  Error    QVClient.Execute failed

       

       

       

      4/22/2013 08:24:23.1782533  Error    System.Threading.ThreadAbortException: Thread was being aborted.

         at QVSWrapper.QlikViewServer.ExecuteXml(Action`2 i_Logger, String i_Command)

         at QVSWrapper.QlikViewServer.GetAdminDocListForUser(Action`2 i_Logger, String i_UserName, eDocumentListType i_ListingType, eExtendedDocInfo extendedInfo, IEnumerable`1 i_Groups, Boolean GroupListIsNames)

         at QlikView.AccessPoint.FileScan.<>c__DisplayClass3.<ScanQlikViewServerClusters>b__0(IQlikViewServerWrapper qvs)

         at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

         at QlikView.AccessPoint.FileScan.ScanQlikViewServerClusters(IEnumerable`1 servers, Action`2 logger, IUser user, Int32& liveQvsCount, Boolean respectBrowsable)

       

       

       

      4/22/2013 08:29:52.2041806  Error    System.AggregateException: One or more errors occurred. ---> System.FormatException: Input string was not in a correct format.

         at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

         at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

         at QVSWrapper.QlikViewServer.GetServerStatus(Action`2 i_Logger, String& reason)

         at QlikView.AccessPoint.QlikviewServerSetting.<Ping>b__f(IQlikViewServerWrapper q)

         at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

         at QlikView.AccessPoint.QlikviewServerSetting.Ping()

         at System.Threading.Tasks.Parallel.<>c__DisplayClassf`1.<ForWorker>b__c()

         at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask)

         at System.Threading.Tasks.Task.<>c__DisplayClass7.<ExecuteSelfReplicating>b__6(Object )

         --- End of inner exception stack trace ---

         at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)

         at System.Threading.Tasks.Task.Wait()

         at System.Threading.Tasks.Parallel.ForWorker[TLocal](Int32 fromInclusive, Int32 toExclusive, ParallelOptions parallelOptions, Action`1 body, Action`2 bodyWithState, Func`4 bodyWithLocal, Func`1 localInit, Action`1 localFinally)

         at System.Threading.Tasks.Parallel.ForEachWorker[TSource,TLocal](IEnumerable`1 source, ParallelOptions parallelOptions, Action`1 body, Action`2 bodyWithState, Action`3 bodyWithStateAndIndex, Func`4 bodyWithStateAndLocal, Func`5 bodyWithEverything, Func`1 localInit, Action`1 localFinally)

         at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)

         at QlikView.AccessPoint.QlikViewServerStatus.PingThread()

      ---> (Inner Exception #0) System.FormatException: Input string was not in a correct format.

         at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

         at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

         at QVSWrapper.QlikViewServer.GetServerStatus(Action`2 i_Logger, String& reason)

         at QlikView.AccessPoint.QlikviewServerSetting.<Ping>b__f(IQlikViewServerWrapper q)

         at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

         at QlikView.AccessPoint.QlikviewServerSetting.Ping()

         at System.Threading.Tasks.Parallel.<>c__DisplayClassf`1.<ForWorker>b__c()

         at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask)

         at System.Threading.Tasks.Task.<>c__DisplayClass7.<ExecuteSelfReplicating>b__6(Object )<---

       

       

      Thanks in advance for any input!

        • Re: Message: No Server – QV11 SR2
          Miguel Angel Baeyens de Arce

          Hi,

           

          I have seen that error linked to some different issues. One is related to DNS, and usually gets fixed when in the QMC everything that refers to the server name is changed to refer to its IP address.

           

          Some others have to do with the .NET Framework pointers (sometimes because of updates). Usually running in the cmd.exe as administrator

           

          lodctr /r
          

           

          solves the issue.

           

          Anyway, is there any identifiable pattern on the computers it happens? Or the type of users by license, group, time of the day, days of the week, documents?

           

          Hope that helps.

           

          Miguel

            • Re: Message: No Server – QV11 SR2
              Trevor Roth

              No pattern yet, besides a random one.

               

              I'm trying to start by getting a high level understand of what this error message is. Can you shed some light on the error from a high level? Is the 'no server' message stating that the Web Server is not recognizing that a QVS exists (at that instance in time)? I understand that AccessPoint scans the root folder as well when rendering to the end user – if there were issues reading the root folder would this error be displayed?

               

              Thanks for your input.

              • Re: Message: No Server – QV11 SR2

                Hello,

                 

                Any updates about this issue ?? we are facing the same (no server ), we are using QV 11 SR2 for servers we are in cluster.

                We still have the no server error message in the access point and in the event vienwer we have a warning related to ASP.NET 4.0.30319.0 Event ID 1309 code 3005   as below :

                 

                Event code: 3005

                Event message: An unhandled exception has occurred.

                Event time: 10/07/2013 12:55:04

                Event time (UTC): 10/07/2013 10:55:04

                Event ID: 80ae4b51c1ad468ebce79a285d068607

                Event sequence: 7560

                Event occurrence: 9

                Event detail code: 0

                 

                Application information:

                    Application domain: /LM/W3SVC/1/Root/QvAjaxZfc-1-130179157415015124

                    Trust level: Full

                    Application Virtual Path: /QvAjaxZfc

                    Application Path: C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\

                    Machine name: ourserver

                 

                Process information:

                    Process ID: 11232

                    Process name: w3wp.exe

                    Account name: CORP\XXXXXXX

                 

                Exception information:

                    Exception type: Exception

                    Exception message: No data was returned from the QlikView Server. QVSMessageLength=1

                   at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                   at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                   at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                   at System.Web.UI.Control.LoadRecursive()

                   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                 

                 

                 

                 

                Request information:

                    Request URL: http://gbi.capgemini.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.comni.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.com|yyyyyyyyyyy.qvw&stamp=079c0ef4935b13e1a8e508d79d8cbba9&kind=AccessPoint

                    Request path: /QvAJAXZfc/AccessPoint.aspx

                    User host address: IPadress

                    User: server\user

                    Is authenticated: True

                    Authentication Type: dsame

                    Thread account name: CORP\XXXXXXXX

                 

                Thread information:

                    Thread ID: 79

                    Thread account name: CORP\XXXXXXXX

                    Is impersonating: False

                    Stack trace:    at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                   at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                   at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                   at System.Web.UI.Control.LoadRecursive()

                   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                 

                 

                Custom event details:

                 

                 

                For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.

              • Re: Message: No Server – QV11 SR2

                I have seen the error, when the service is down. So maybe a reboot or a reboot of your service would help? have you looked?

                 

                Otherwise try an reinstall, that also helped sometimes.

                • Re: Message: No Server – QV11 SR2
                  Trevor Roth

                  Update:

                   

                  Support stated that this error occurs when the Web Server cannot reach QVS or QVMS. The Management Service is interesting, as for me it’s on the same physical server as the QVDS. I notice that QVDS puts significant load on that box at times, and its possible the communication between QVMS and WS are being disrupted (causing this error message).

                   

                  I also adjusted the CPU Affinity setting of QVS to keep a core open for other processes (I was allowing QVS to have all cores). In my environment, the web server is on the same physical box as QVS.

                  • Re: Message: No Server – QV11 SR2
                    Trevor Roth

                    Update - Support found in my logs that I have users hitting QV 11 SR2 with older plugins. That is true, we upgraded and not 100% of my user base is on the QV 11 SR2 Plugin version. According to the documentation (and our testing) it worked fine. True, from the users point of view it works - except they don't render any functionality newer then their plugin version. Support brought up a great point, that from the QVS side it might cause a bigger problem. They told me that this might be causing some stability issues in QVS. We are working to upgrade everyone now.

                    • Re: Message: No Server – QV11 SR2
                      Olivier Courtecuisse

                      Hello Rothtd,

                       

                      I am very interesting by your progress on this issue... because we are currently facing exactly the same problem. 'No Server' message apprears from time to time (no pattern) with QVClient.Execute failed error message in the QWVS log

                       

                      22/05/2013 13:12:45.1897056ErrorSystem.Threading.ThreadAbortException: Thread was being aborted.

                         at QVSWrapper.QlikViewServer.ExecuteXml(Action`2 i_Logger, String i_Command)

                         at QVSWrapper.QlikViewServer.GetAdminDocListForUser(Action`2 i_Logger, String i_UserName, eDocumentListType i_ListingType, eExtendedDocInfo extendedInfo, IEnumerable`1 i_Groups, Boolean GroupListIsNames)

                         at QlikView.AccessPoint.FileScan.<>c__DisplayClass3.<ScanQlikViewServerClusters>b__0(IQlikViewServerWrapper qvs)

                         at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                         at QlikView.AccessPoint.FileScan.ScanQlikViewServerClusters(IEnumerable`1 servers, Action`2 logger, IUser user, Int32& liveQvsCount, Boolean respectBrowsable)

                      22/05/2013 13:13:45.6775645ErrorQVClient.Execute failed

                       

                       

                      Server 1: QDS, IIS, QMC

                      Server 2: QVS, DSC

                      Server 3: QVS, DSC

                       

                      Antivirus is off

                       

                      We are using Ajax only no plugin at all, so I am surprised by your comment #9

                      • Re: Message: No Server – QV11 SR2
                        Rajesh Chittireddy

                        Anybody found a solution for this issue? We were facing this issue when we were using a cluster with 4 servers on SR1. We temporarily resolved the issue by breaking the cluster apart and have only one node up and running.

                        • Re: Message: No Server – QV11 SR2
                          Trevor Roth

                          We are still having this issue. It's very sporadic so it’s difficult to troubleshoot. We received a tip from support to make a memory heap setting change on our QVS servers. We are doing this tonight, if it helps I’ll post the change. We did notice that our QVS servers are not utilizing much memory/cpu (which is surprising). We are still attempting to pull all the old plug-in versions off workstations in our environment and ensure everyone is on the current version. Not much to report – no real progress on a resolution.

                           

                          It’s interesting that ocourtecuisse is having the issue without the plug-in. I wonder what we all have in common? Maybe a OS patch? Or the fact that we all have a clustered QVS environment? Cynosureraj removed the cluster and resolved the issue. Our issue does seem to be worse in the morning, which is when our QVDs are refreshing – and lots of I/O is happening to the file share where our PGO files are stored (which of course are used for clustering). I know QV demands instantaneous access to this files at all times – I wonder if this might be the issue?

                           

                          - Trevor

                            • Re: Message: No Server – QV11 SR2

                              Hi Trevor,

                              Did you apply the memory heap changes and if so did they make any difference? We are also experiencing a similar issue after upgrading from 10 SR 4 to 11 SR2. (It is much more prevalent in the morning and seems to stabilise once all of the reloads are complete).

                              We do not have a clustered environment. All server services are running on a single machine. Our mounted folders are on a SAN. Perhaps this is something both of our environments might have in common? We do have some users still on the Qlikview 10 plugin.

                              Kind Regards,

                              Footsie

                                • Re: Message: No Server – QV11 SR2
                                  Trevor Roth

                                  footsie: We did not experience the issue in our first day since the change – but the issue was very sporadic, so this does not mean much. If the issue does not reappear in the next 2-4 weeks, then I think we can say this change helped resolve our issue. So, unfortunately, I don’t have any great news to report yet.

                                   

                                  Keep in mind that we are actively upgrading all our plug-in versions and removing old ones (Version 9) from the environment. Another thing to add is that the server running QVDS/QVMS is quite under powered. I think this is significant because we are seeing this issue occur more frequently in the morning (when our refreshes occur). So – question for those of you following this thread: Are your QVDS server/s under a lot of load when this problem occurs (and are they properly sized to handle the load)? You can configure QVS to leave a CPU-core open for ‘other’ processes, but I don’t think you can do that with QVDS. This is why I’m wondering about the performance of QVDS and any connections to our problem (especially since our QVDS is on the same server as QVMS).

                                   

                                  Links to the ‘desktop heap’ change that we made to all three servers in our environment:

                                   

                                  http://michaelandqlikview.blogspot.com/2011/04/why-do-our-overnight-batches-sometimes.html

                                  http://blogs.msdn.com/b/ntdebugging/archive/2007/07/05/desktop-heap-part-2.aspx

                                  http://blogs.msdn.com/b/ntdebugging/archive/2007/01/04/desktop-heap-overview.aspx

                                   

                                   

                                  footsie:  We also have our mounted folders on a Windows network file share (ours is not a SAN technically). FYI – I’ve been told by QT multiple times about some issues/limitations/warnings when using SAN technology. If you are using a SAN make sure you are aware of these, and if they apply to your situation or not. This isn’t my area of expertise, so I’m not going to comment further.

                                   

                                  Thanks!

                                  Trevor

                              • Re: Message: No Server – QV11 SR2
                                Trevor Roth

                                QT support offered to move my QVMS onto a separate server (currently it’s on the same physical server as QVDS) as an attempt to resolve this issue. Do any of you have QVMS on it’s own server – and are you experiencing this issue?

                                 

                                If this were to be the culprit it would make sense why the issue would appear more frequently (and worse) in the morning, since QVDS is heavily active in the morning and only lightly active in the afternoon. I have noticed that refreshing the browser will sometimes cause AccessPoint to not display the ‘No Server’ message, or even after waiting ~10 minutes it will go away. Sometimes, this problem is ‘worse’ and we cannot get it to go away without restarting our QVS servers. Obviously, load balancing is playing a role here (my point about refreshing the browser) but my observation about it being less severe or more severe at times still stands. This is very odd!

                                 

                                - Trevor

                                  • Re: Message: No Server – QV11 SR2
                                    Rajesh Chittireddy

                                    Trevor

                                     

                                    We spent few weeks on debugging this issue but still do not know the root cause. We have QVMS installed on the same server as QVS. QDS is installed on a separate servers. We use Ajax client. We were able to reproduce the issue without network load balancer and not seen the issue with single node env. So the issue is with Qlikview load balancing. It was a very random issue.

                                    We were able to reproduce this issue when two are three users accessing the environment so it had nothing to do with load or hardware resources constraints. Just hitting refresh on the access point home would some times throw this errors some times it shows the documents.

                                    It started when a .net patch was pushed unto the server hosting QVMS and QVS which was failed. Other than that we did not find anything that changed. Unfortunately repairing .net and installing the patches again did not resolve the issue. One reason could be the number of .qvw in your environment, did it go up drastically when you started seeing this issue?

                                     

                                    Sent from my iPhone

                                    Raj

                                  • Re: Message: No Server – QV11 SR2
                                    Olivier Courtecuisse

                                    @all,

                                     

                                    We have done some progress on the issue.

                                    After attaching windebbuger to the QVS, Qlikview support has identified that 2 QVS sub-processes for renaming/moving files were stucked. These are related to distribution.

                                     

                                    Maybe we hold here the common point to all of us. We distribute against the QVS cluster, so the QVS is generating the temp file and then renaming it in place of the former user doc application located on a shared folder (Publisher server).

                                     

                                    Qlikview support is suspecting the Antivirus to slow down and freeze these two QVS processes and it is true that on our servers we still have Symantec end point protection Network threat protection active (Antivirus and proactive threat protection are off)

                                     

                                    Best regards,

                                    Olivier

                                     

                                    @ rothtd, when your No server message is appearing do your QVS are both up and running or one of them is crashing

                                      • Re: Message: No Server – QV11 SR2
                                        Trevor Roth

                                        @ocourtecuisse - when the 'No Server' message appears all over our services appear fully operational. The QMC displays all services (QVS, etc.) as 'green' or active. Windows all shows all services as 'started'. We did notice that a restart seems to be the temporary fix, so it's possible that QVS is having problems, but QMC is still listing it as fully operational.

                                          • Re: Message: No Server – QV11 SR2
                                            Miguel Angel Baeyens de Arce

                                            Hi,

                                             

                                            I have run into this one lately, and it turned out to be some permissions plus DNS issues between the computer running the QlikView Services and the Server storing the Shared Folder. We checked this changing in the QMC all server names for all services to the server IP address (as I mentioned in my first reply).

                                             

                                            In this case, it was solved adding the computer IP address and name as well as those correspoding to the other services to the "hosts" file in Windows.

                                             

                                            As a side note, in one of the servers this happened, resources were almost exhausted (RAM and hard disk). Doing some cleaning helped to make the message go away.

                                             

                                            Hope that helps.

                                             

                                            Miguel

                                        • Re: Message: No Server – QV11 SR2
                                          Trevor Roth

                                          Update - Although we had been assured by a few individuals in our infrastructure team that virus scanning was not the issue, we found out today that real-time virus scanning was, in fact, enabled for our entire QlikView environment (including our .pgo files). Previous comments have indicated that this issue can be caused by virus scanning, so I am highly suspicious that this will be our issue. We have exempted specific file extensions from scanning, and are working on limiting the real-time scanning activities.

                                          • Re: Message: No Server – QV11 SR2
                                            Trevor Roth

                                            Update – We have not had this error message since our memory heap change. If, in fact, the issue is resolved it would have been one of three things that fixed it:

                                             

                                            1. Memory heap change
                                            2. Upgrading old Plugin version to current version
                                            3. Excluding QlikView directories and file extensions from anti-virus scans

                                             

                                            As an interesting note after our memory heap change we noticed that our QVS servers were using much more memory. Prior to the change they seemed to be limited at using only about 30% of their memory, now they are using about 60%. The number isn’t 100% because our hardware is oversized for our environment, so we are only expecting to utilize about 60% of our memory.

                                             

                                            - Trevor

                                              • Re: Message: No Server – QV11 SR2
                                                Trevor Roth

                                                We still have not had the error message.

                                                  • Re: Message: No Server – QV11 SR2
                                                    Trevor Roth

                                                    Update:  We had the error late last week. We noticed that our QVS servers were consuming ~70% of their memory. A restart resolved the issue. This is the only known occurrence of this problem since our memory heap change. We have added these servers back to our weekly restart schedule.

                                                  • Re: Message: No Server – QV11 SR2

                                                    Hello,

                                                     

                                                    Can you please help on this, we are facing the same issue, we are using QV 11 SR2 for servers we are in cluster.

                                                    We still have the no server error message in the access point and in the event vienwer we have a warning related to ASP.NET 4.0.30319.0 Event ID 1309 code 3005   as below :

                                                     

                                                    Event code: 3005

                                                    Event message: An unhandled exception has occurred.

                                                    Event time: 10/07/2013 12:55:04

                                                    Event time (UTC): 10/07/2013 10:55:04

                                                    Event ID: 80ae4b51c1ad468ebce79a285d068607

                                                    Event sequence: 7560

                                                    Event occurrence: 9

                                                    Event detail code: 0

                                                     

                                                    Application information:

                                                        Application domain: /LM/W3SVC/1/Root/QvAjaxZfc-1-130179157415015124

                                                        Trust level: Full

                                                        Application Virtual Path: /QvAjaxZfc

                                                        Application Path: C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\

                                                        Machine name: ourserver

                                                     

                                                    Process information:

                                                        Process ID: 11232

                                                        Process name: w3wp.exe

                                                        Account name: CORP\XXXXXXX

                                                     

                                                    Exception information:

                                                        Exception type: Exception

                                                        Exception message: No data was returned from the QlikView Server. QVSMessageLength=1

                                                       at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                                                       at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                                                       at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                                                       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                                                       at System.Web.UI.Control.LoadRecursive()

                                                       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                                                     

                                                     

                                                     

                                                     

                                                    Request information:

                                                        Request URL: http://gbi.capgemini.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.comni.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.com|yyyyyyyyyyy.qvw&stamp=079c0ef4935b13e1a8e508d79d8cbba9&kind=AccessPoint

                                                        Request path: /QvAJAXZfc/AccessPoint.aspx

                                                        User host address: XXXXXXXXX

                                                        User: SERVERX\IUSRX

                                                        Is authenticated: True

                                                        Authentication Type: dsame

                                                        Thread account name: XXXX\XXXXXXXX

                                                     

                                                    Thread information:

                                                        Thread ID: 79

                                                        Thread account name: CORP\XXXXXXXX

                                                        Is impersonating: False

                                                        Stack trace:    at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                                                       at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                                                       at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                                                       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                                                       at System.Web.UI.Control.LoadRecursive()

                                                       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                                                     

                                                     

                                                    Custom event details:

                                                     

                                                     

                                                    For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.

                                                  • Re: Message: No Server – QV11 SR2
                                                    Olivier Courtecuisse

                                                    Here is an Update

                                                     

                                                    We are now running our 3 nodes cluster without any warning or error for onne week now. We did the following further to QV support recommendations:

                                                    - Completely switched off antivirus

                                                    - Completely switched off windows firewall

                                                    - Installed  2008 R2 SP1

                                                    - Apply KB 2465772

                                                     

                                                    We also plan to apply KB300956 as recommended by Qlikview support.

                                                     

                                                    On medium term we have in mind to re-activate the antivirus without scan of the Qlikview folders, re-activate the windows firewall with proper ports opened and check if stability remains.

                                                     

                                                    BR,

                                                    Olivier

                                                      • Re: Message: No Server – QV11 SR2

                                                        Hello,

                                                         

                                                        Any updates about this issue ?? we are facing the same, we are using QV 11 SR2 for servers we are in cluster.

                                                        We still have the no server error message in the access point and in the event vienwer we have a warning related to ASP.NET 4.0.30319.0 Event ID 1309 code 3005   as below :

                                                         

                                                        Event code: 3005

                                                        Event message: An unhandled exception has occurred.

                                                        Event time: 10/07/2013 12:55:04

                                                        Event time (UTC): 10/07/2013 10:55:04

                                                        Event ID: 80ae4b51c1ad468ebce79a285d068607

                                                        Event sequence: 7560

                                                        Event occurrence: 9

                                                        Event detail code: 0

                                                         

                                                        Application information:

                                                            Application domain: /LM/W3SVC/1/Root/QvAjaxZfc-1-130179157415015124

                                                            Trust level: Full

                                                            Application Virtual Path: /QvAjaxZfc

                                                            Application Path: C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\

                                                            Machine name: ourserver

                                                         

                                                        Process information:

                                                            Process ID: 11232

                                                            Process name: w3wp.exe

                                                            Account name: CORP\XXXXXXX

                                                         

                                                        Exception information:

                                                            Exception type: Exception

                                                            Exception message: No data was returned from the QlikView Server. QVSMessageLength=1

                                                           at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                                                           at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                                                           at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                                                           at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                                                           at System.Web.UI.Control.LoadRecursive()

                                                           at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                                                         

                                                         

                                                         

                                                         

                                                        Request information:

                                                            Request URL: http://gbi.capgemini.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.comni.com/QvAJAXZfc/AccessPoint.aspx?datamode=binary&name=QVSCluster@ourserver.com|yyyyyyyyyyy.qvw&stamp=079c0ef4935b13e1a8e508d79d8cbba9&kind=AccessPoint

                                                            Request path: /QvAJAXZfc/AccessPoint.aspx

                                                            User host address: 10.68.126.138

                                                            User: FRPARGBIP01\IUSR_T_WIN2003

                                                            Is authenticated: True

                                                            Authentication Type: dsame

                                                            Thread account name: CORP\XXXXXXXX

                                                         

                                                        Thread information:

                                                            Thread ID: 79

                                                            Thread account name: CORP\XXXXXXXX

                                                            Is impersonating: False

                                                            Stack trace:    at QVSWrapper.QlikViewServer.GetDocumentThumbNail(Action`2 i_Logger, String Path)

                                                           at QlikView.AccessPoint.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                                                           at QlikView.AccessPoint.AccessPointHandler.ExecuteBinary(AccessPointContext context, String id)

                                                           at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

                                                           at System.Web.UI.Control.LoadRecursive()

                                                           at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

                                                         

                                                         

                                                        Custom event details:

                                                         

                                                         

                                                        For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.