Mayor problem - QVS "off_duty" - plz help

[datanibbler]

Hi,

can someone please help me with the following:

=> The service "QVS" is "off duty". Needless to say, we have mayor problems which might well be due to this.

On the statistics page, I find the following:

- Open Documents: None

- Active Users: None (which seems to be bullshit as I am using QlikView right now)

- Documents and users: Nothing

- Performance: There is a sack of statistical values here:

ExeType	RLS64
ExeVersion	11.0.11440.0409.10
Timestamp	2013-11-11 09:57:14
DocSessions	0
AnonymousDocSessions	0
TunneledDocSessions	0
DocSessionStartsSinceMidnight	0
RefDocs	0
LoadedDocs	0
IpAddrs	0
Users	0
CPULoad	0
VMCommitted	156.597656
VMAllocated	261.535156
VMFree	249452.488281
VMLargestFreeBlock	249452.488281
UsageCalBalance	-1.000000
TimeZoneBias	-60
OffDuty	Cluster Count Exceeded
GBytesOfRamConfigured	179.190998458
NumberOfCores	32
RecentCpuPercent	0
RecentRamOverload	0
OffDuty	true
Unlicensed	false

I guess that line "Cluster Count Exceeded" points to the problem - but I don't know what it means?

Thanks for any help!

Best regards,

DataNibbler

[datanibbler]

Hi,

in another forum (labdecisionnel, a French forum) I found out that the reason for this problem can be (was in that instance) that there are two instances of QlikView using the same license_nr.

<=> How can that have happened and how can I find it out and fix it?

Best regards,

DataNibbler

[#3]

off duty is related to one license on two instances within the same network.

Maybe someone installed and used the license on a new server ? I dont know how you can check it 😕

[datanibbler]

Hi thomas,

that already helps a lot. I'll ask my superior. We will find a way of finding out whether such a thing might have happened.

In our company, no employee can just install anything, everything has to happen via IT, so the IT_guys must know about it.

Thanks a lot!

Best regards,

DataNibbler

[datanibbler]

Hi,

it seems to be all right - we identified a duplicate process and ended it.

Now the Mgmt_console can again retrieve the document_list, anyway. I'm just reloading some apps.

[chandrasarva]

can you give more details on teh duplicate process you mentioned.

[datanibbler]

Hi Chandra,

well, I know little details - we had the message "Cluster Count exceeded" in the statistics (mgmt_console) and I found a post saying this was probably due to a second instance of QlikView requesting the same license nr. - I don't know where that can have come from.

There was a second instance of "qvb.exe" process which the IT_guys detected and stopped.

Then all went back to normal - the mgmt_console worked again, local access to QlikView_apps was re-enabled.

Best regards,

DataNibbler

[Bill_Britt]

Hi,

Download PowerTools and run the QVSDetector and see if it show other servers on your network with the same license number.

Bill

[Emmanuelle__Bustos]

Hi Bill,

Is there any special step to do running QVSDetector? I running it as administrator but it doesn't detect any server, even when I know there is my QV Server available

[Bill_Britt]

You have to make sure that the QVSNetRemote.dll is with the utility and make sure port 14747 is open.

Bill