Access point not loading

[#1]

Hi All,

We are using Qlikview from last 3 years and recently we have migrated to another domain. User are not able to access the access point after migrating. The access point is comming with message "loading" and hangs.

Is there any settings we have to do this working.

The user's not migrated are able to work fine.Please let us know if any more infomation is required.

Thanks,
Sijo Joseph

[#2]

• Are all pre-requirments installed for QlikView (.NET Framework 4.0 for Qlikview 11+) and if IIS is used, have all correct role services been added? See here for details on IIS installation.
• Ensure that the Service Account running the Directory Service connector has all necessary permissions to resolve usernames. This may be a simple authentication loop issue.
• If the Service Account cannot have access to the Active Directory, make sure a proper user is configured in the Directory Service Connector settings in the Management Console
• If the Directory Service Connector is installed on a different host, make sure port 4730 is not blocked either way.
• The hostname of the server addressed may not include an underscore (IE in particular), as no cookies can be set, which fails the authentication processes: http://blogs.msdn.com/b/ieinternals/archive/2009/08/20/wininet-ie-cookie-internals-faq.aspx
• Enhanced Security settings should be turned off
• Does the QlikView Server have full access to all it's ProgramData? c:\programdata\qliktech\qlikview server as well as the mounts set up in the Management console need to be fully available.
• Are you listing a high number of mounts, or do your mounts contain a high number of none-QlikView related files? Note that the QVS will scan the mount content regularly, which can lead to delays or full timeouts.
• Ensure that the Qlikview Webserver Server connection is using the QlikView Server host name instead of Localhost in QlikView Management Console go to: System > Setup > QlikviewWebserver > Accesspoint > Server > Connections

[Bill_Britt]

Hi,

Most of the time it is a Authentication issue when you see this. You can use Fiddler to see if authentication has failed.

Bill

[djallelsadki]

Hi,

run this command C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i

D.Sadki

[#5]

hello ako, is the iis configuration link you provided needs login ? can you upload the document instead ?

[#6]

Hi,

Perhaps this can be of help:

Installing IIS 7 with Qlikview 11.pptx