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Dear Support,
I don't receive notification by email when a new message is dropped in my created ticket. This causes me to miss important feedback from your side.
Is it possible to fix this?
Thanks,
Hello @Anis Riahi
Can you please let us know which ticket you are talking about ? is it a support case ?
Have you checked your spam or junk folders. Also please provide us if any support case you have created.
Thanks
RVP
Hello,
Yes indeed it is a support cases. Actually for any support case I don"t receive notifications. You can refer for example to the ticket case number 00212170.
Thanks,