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Anis86143
Contributor
Contributor
‎2021-03-09 10:58 AM

I don't receive notification by email when a new message is dropped in my created ticket

Dear Support,

I don't receive notification by email when a new message is dropped in my created ticket. This causes me to miss important feedback from your side.

Is it possible to fix this?

Thanks,

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RVP1
Employee
Employee
‎2021-03-11 12:04 AM

Hello @Anis Riahi​ 

 

Can you please let us know which ticket you are talking about ? is it a support case ?

Have you checked your spam or junk folders. Also please provide us if any support case you have created.

 

Thanks

RVP

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Anis86143
Contributor
Contributor
‎2021-03-11 03:49 AM
Author

Hello,

Yes indeed it is a support cases. Actually for any support case I don"t receive notifications. You can refer for example to the ticket case number 00212170.

Thanks,

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