Talend Remote Engine - Heartbeat & SSL Handshake Errors

[Anonymous]

Hi there

We are using Talend Cloud, with a remote engine instance installed on a VM in our Azure environment.

We are seeing several errors repeatedly, with jobs that are being handed off to Data Stewardship are failing:

We see this error frequently, ever hour in the Karaf logs:

2024-01-15T12:37:29,686

| ERROR | pool-

13

-thread-

1

| JAXRSUtils                       |

162

-

org.apache.cxf.cxf-rt-frontend-jaxrs

-

3

.

6

.

2

|  | Problem with writing the data, class

org.talend.ipaas.rt.engine.model.HeartbeatInfo

, ContentType: application/json

2024-01-15T12:37:29,686

|

WARN

 | pool-

13

-thread-

1

| PhaseInterceptorChain            |

160

-

org.apache.cxf.cxf-core

-

3

.

6

.

2

|  | Interceptor for {

http://pairing.rt.ipaas.talend.org/}PairingService

has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault

: Problem with writing the data, class

org.talend.ipaas.rt.engine.model.HeartbeatInfo

, ContentType: application/json

Followed by one of the following:

Caused by: java.net.http.HttpTimeoutException: HttpTimeoutException invoking

https://pair.eu.cloud.talend.com/v2/engine/17c608b0-f040-469e-9e9d-4c8be31314bf/heartbeat

: request timed out

or

Caused by: java.net.http.HttpTimeoutException: HttpTimeoutException invoking

https://pair.eu.cloud.talend.com/v2/engine/17c608b0-f040-469e-9e9d-4c8be31314bf/heartbeat

: Timeout

or

Caused by: javax.net.ssl.SSLHandshakeException: SSLHandshakeException invoking

https://pair.eu.cloud.talend.com/v2/engine/17c608b0-f040-469e-9e9d-4c8be31314bf/heartbeat

: Remote host terminated the handshake

or

Caused by: java.io.IOException: IOException invoking

https://pair.eu.cloud.talend.com/v2/engine/17c608b0-f040-469e-9e9d-4c8be31314bf/heartbeat

: /

10

.

108

.

0

.

7

:

36590

: GOAWAY received

Most recently, after a reboot, we are seeing the following errors in the Karaf log:

2024-01-15T14:11:32,573

|

WARN

 | ActiveMQ Transport: HTTP Reader

https://msg.eu.cloud.talend.com:443

| FailoverTransport                |

99

-

org.apache.activemq.osgi

-

5

.

18

.

3

|  | Transport (

https://msg.eu.cloud.talend.com:443

) failed, attempting to automatically reconnect

2024-01-15T14:11:32,800

|

INFO

 | ActiveMQ Task-

149

| HttpClientTransport              |

99

-

org.apache.activemq.osgi

-

5

.

18

.

3

|  | Broker Servlet supports GZip compression.

2024-01-15T14:11:32,865

|

INFO

 | ActiveMQ Task-

149

| FailoverTransport                |

99

-

org.apache.activemq.osgi

-

5

.

18

.

3

|  | Successfully reconnected to

https://msg.eu.cloud.talend.com:443

Can anyone please help us with this issue? We are having real difficulty with it and have nobody to support!

Thank you very much in advance for your help!

[Ramya_V]

Hello,

What is the RE version you are using? Is this happening intermittently?

[mbutry]

I am not the original submitter, but I am seeing the same error.

My remote engine version is: 2.13.4_Release/unified-tpops-pipeline_269_Engines/tipaas-remote-engine-build/master

[Xiaodi_Shi]

Hello @mbutry 

Have you ever whitelisted all the URLs for your region listed under

https://help.qlik.com/talend/en-US/installation-guide-windows/Cloud/url-allowlisting?

And please make sure your region is correct.

Best regards

Sabrina

[carsonro]

There is a Talend Internal Case open for these issues . Initially it was related to the use of HTTP v2 in my case with Remote Engines 2.13 

Case is still under investigation by Talend Support

[mbutry]

I believe we have http://*.talend.com and https://*.qlik.com in our FW allow list.