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Hi, I am doing analysis of data that is basically a daily download containing a snapshot with all open cases from a ticket-system.
I some cases I am interested in only the first occurrence of that ticket (or the last) - ie. to do graphs on new tickets created (date) any ideas on how I could do that?
also. any idea how to find out trend on tickets being closed (that would mean identifying rows that "disappeared" in today's loading compared to yesterday's loading.
Hi Rickard,
Use autonumber function to create a flag for first occurence.
I assume you have a TimeStamp and a Ticket ID.
tmp_ticket:
Load
*
,autonumber(TimeStamp,TicketId) as Occurence
Resident YourTable;
ticket:
Load * Resident tmp_ticket Where Occurence = 1;
drop table tmp_ticket;
The autonumber above create an unique key for TimeStamp by Ticket ID. The first occerence get 1, the second 2 and so on. If you have duplicated timestamp and ticket id, it won't help.
G.
Seems this doesn't work when I load a number of excel files in the same load (\lib\something*.xls)
(one file is a snabshot if that days opened tickets) - every file seems to nullify the counter.
I assume your files contain TicketID and a snapshot date (which you may derive from filename()?):
I also assume that SnapShotDate is interpreted as a date, i.e. it shows a numeric representation after loading in (use
a correct default date format or apply interpretation functions if needed):
TICKETS:
LOAD
TicketID,
SnapShotDate
FROM [\lib\something*.xls]
(..);
OPEN:
LEFT JOIN
LOAD TicketID,
Min(SnapShotDate) as SnapShotDate,
1 as OpenFlag
RESIDENT TICKETS
GROUP BY TicketID;
CLOSED:
LEFT JOIN
LOAD TicketID,
If(Max(SnapShotDate) < Today(), Max(SnapShotDate) ) as SnapShotDate,
1 as ClosedFlag
RESIDENT TICKETS
GROUP BY TicketID;
Rickard,
Have you tried the FirstSortedValue function?
Mike
Hmm, that looks interesting . let me give it a try.