Qlik Cloud Section Access Error Code 5

[dana]

Hi People,

I have a user with Analyzer license. Member in a managed space.

In the space, apps without section access can be opened with no issue.

After adding section access, the user is getting the attached error code.

I have checked the section access by removing Section Access and Section Application, and it works fine.

The script looks like similar to that (after annonymizing the mail)

SECTION ACCESS;

LOAD * INLINE [

ACCESS , USER.EMAIL
ADMIN, XXXX@YYY.COM
ADMIN, AAAA@BBBB.COM

];

Will appreciate some help!

[marksouzacosta]

Hi @dana,

The only things I can think of are:

1- Double check if the user email matches the USER.EMAIL

2 - If the user email is listed in the app Data after the reload of the application - do that commenting out the Section Access and Section Applicaiton

3 - How is the user accessing the Application? From a URL or from the Hub? 

4 - The same user can access other apps in the same Managed Space

Regards,

Mark Costa

[dana]

Hi @marksouzacosta,

Thanks for your kind help.

I would like to add that the owner of the app is included in the section access and when logged in, he can open it without a problem.

I added another user, and got the same issue.

1- Double check if the user email matches the USER.EMAIL - It does

2 - If the user email is listed in the app Data after the reload of the application - do that commenting out the Section Access and Section Applicaiton - Yes, it appears

3 - How is the user accessing the Application? From a URL or from the Hub?  From the hub

4 - The same user can access other apps in the same Managed Space - yes, same app without Section Access.

It is a such a frustrating issue! spending hours without knowing the reason 🙂

Thanks,

Dana

[marksouzacosta]

Looks like you have everything covered.

Can you please send me two things?
1- A screenshot of your Load Script (the section access part)

2 - A screenshot of the user credentials (like the print below but showing the email)?

If those things are confidential, you can send me a private message.

[dana]

Hi,

Sent you a private message.

Thanks!

[dana]

Hi,

I removed empty lines from Section Access, as you suggested, but it didn't help.

I didn't mention but this app was imported from Sense on Windows. Can this cause an issue?

I created a new app, with one sheet, made it public.

Now the user can enter the app, but doesn't see the sheet..

Thanks,

Dana

[marksouzacosta]

Interesting. I never faced this problem before (the one about importing the app from Sense).

Regarding the Sheets, I was not able to reproduce this problem. Since you have published the Sheet, all users are supposed to see it.
Check the user rights on the Space and see if it has the appropriated rights (maybe you can select everything just for tests). Also. check the user on the Administration Menu and see if the option Embedded Analytics is unchecked.