Qlik Cloud Section Access Error Code 5

[dana]

Hi People,

I have a user with Analyzer license. Member in a managed space.

In the space, apps without section access can be opened with no issue.

After adding section access, the user is getting the attached error code.

I have checked the section access by removing Section Access and Section Application, and it works fine.

The script looks like similar to that (after annonymizing the mail)

SECTION ACCESS;

LOAD * INLINE [

ACCESS , USER.EMAIL
ADMIN, XXXX@YYY.COM
ADMIN, AAAA@BBBB.COM

];

Will appreciate some help!

[marksouzacosta]

Hi @dana,

The only things I can think of are:

1- Double check if the user email matches the USER.EMAIL

2 - If the user email is listed in the app Data after the reload of the application - do that commenting out the Section Access and Section Applicaiton

3 - How is the user accessing the Application? From a URL or from the Hub? 

4 - The same user can access other apps in the same Managed Space

Regards,

Mark Costa

[dana]

Hi @marksouzacosta,

Thanks for your kind help.

I would like to add that the owner of the app is included in the section access and when logged in, he can open it without a problem.

I added another user, and got the same issue.

1- Double check if the user email matches the USER.EMAIL - It does

2 - If the user email is listed in the app Data after the reload of the application - do that commenting out the Section Access and Section Applicaiton - Yes, it appears

3 - How is the user accessing the Application? From a URL or from the Hub?  From the hub

4 - The same user can access other apps in the same Managed Space - yes, same app without Section Access.

It is a such a frustrating issue! spending hours without knowing the reason 🙂

Thanks,

Dana

[marksouzacosta]

Looks like you have everything covered.

Can you please send me two things?
1- A screenshot of your Load Script (the section access part)

2 - A screenshot of the user credentials (like the print below but showing the email)?

If those things are confidential, you can send me a private message.

[dana]

Hi,

Sent you a private message.

Thanks!

[dana]

Hi,

I removed empty lines from Section Access, as you suggested, but it didn't help.

I didn't mention but this app was imported from Sense on Windows. Can this cause an issue?

I created a new app, with one sheet, made it public.

Now the user can enter the app, but doesn't see the sheet..

Thanks,

Dana